- Payment Terms: Enquire
- Duration / Course length: 5 Days
- Starting Date: Enquire About It
- Timings: Enquire
Course details
Day 1Human Resources and Communication
· Definition of communication
· Communication in HR
· Characteristics of an effective HR communicator
· Questioning techniques
· Listening and empathy
· Interviewing techniques:
- The STAR technique
- The FACT technique
- The probing technique
- The leading technique
· Basics of public speaking
Day 2
HR Business Communication and HR Reports
· Basics of business writing
· Writing HR reports
· Common mistakes in writing HR correspondence and reports
· Examples of HR correspondence and reports
Day 3
Conflict Resolution: A Required Skill for HR Professionals
· Definition of conflict
· Sources of conflict in HR
· Thomas Kilmann conflict model
· Influencing skills
· Practical applications in HR
Day 4
Client-Centric HR Departments
· Definition of customer service
· Internal customers versus external customers
· The importance of customer service in HR
· Who are the HR customers?
· Building a customer service mentality in the HR department
Day 5
Coaching and Counseling Employees and Line Managers
· Coaching, counseling and mentoring
· Importance of coaching and counseling to HR professionals
· Differences between coaching, counseling and mentoring
· The 5 principles of coaching:
Principle 1: feedback
Principle 2: accountability
Principle 3 challenge
Principle 4: tension
Principle 5: systems
· The 'TGROW' model of a super coach:
Choosing a topic
Setting a goal
Checking reality
Identifying options
Gaining commitment through will Updated on 16 May, 2024
Eligibility / Requirements
There are no eligibility requirements to attend this course.
Job roles this course is suitable for:
HR Professional (Talent Management) , Human Resources Manager , Head of HRAbout Convertas
CONVERTAS is a reliable advisory firm, helping organizations develop their activities to align with their objectives adopting the best practices.
Our trainings and workshops cover all areas of business including Management,Soft Skills and Human Resourses Management, Marketing and Sales, Accounting and Finance, Procurement and Logistics, targeting organizations, managers and employees. Whether in-house or public, trainings are organized with the highest qualified trainers.
Our methodology relies more on the use of audio-visual impact which is more effective than the lecture style. Presentations, videos and simulations methods have proven to be very effective for people to remember.
Moreover, doing and teaching are the best vehicles for learning and remembering. This includes involving the trainee in the teaching process by interacting, through completing worksheets and inciting to explain and present what is acquired.
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