Executive Secretary & Administration

Course details

• Identifying the key areas for development in this job role, increasing the contribution made to the company; laying the foundations; assessing one's contribution.
• Managing the individual's boss successfully; making relationships work; developing their network; communication and the importance of feedback.
• Increasing one's contribution to the management team through basic group dynamics and team work
• Developing personal management skills; setting objectives; prioritizing tasks;understanding time management; delegating successfully; problem solving.
• Organizing effective systems; travel; informal and formal meetings; minute taking.
• Effective communication; learning how to be assertive and stay in control; the telephone; dealing with difficult people; developing a personal action plan.
• How to acquire the interpersonal skills that will enable one to deal more effectively with others.
• Assertiveness - how it can be developed and used in a positive way.
• Dealing with conflict, anger and criticism in a cool manner, while projecting an image of self confidence and professionalism.
• How to take charge of situations and command attention without being forceful or intimidating.
• How to say 'no' when necessary, and negotiate a solution.
• Successful two way communication, how listening skills and body language can affect a situation.
• How positive thinking and creating an overall mental picture can help diffuse stressful situations.