Executive Secretarial Management (ESM)

Course details

Overview:

Our ESM Course is designed to help individuals build essential skills for executive secretarial management roles. This CPD-UK accredited training program offers a 30-hour comprehensive curriculum covering key areas like office administration, communication, time management, and leadership. Delivered by industry experts, this course prepares professionals to support CEOs and top executives efficiently.

Why Choose Our ESM Course?

• Globally Recognised Certification: CPD-UK accredited for international recognition.
• Flexible Learning Options: Choose from classroom, live online, and 1-1 training.
• Industry-Relevant Curriculum: 10 comprehensive modules tailored to modern industry practices.
• Expert Trainers: Learn from experienced professionals in ESM UAE and ESM Dubai markets.
• Easy Payment Plans: Flexible and affordable instalment options.

Why Take the ESM Course?

• Boost Career Prospects: Master skills to become a valued executive secretary.
• In-Demand Skills: Gain expertise in executive secretarial management for leading industries.
• Advance Professionally: Build organisational and communication competencies.

Course Modules

Module 1: Office Orientation

• Ergonomics
• Types and Purpose of Equipment Used in General and Specialized Office Work
• Skills, Attitudes and Attributes of Office Personnel
• Good Human Relationships to Office Efficiency

Module 2: Communication

• Various Channels of Communication Used in the Office
• Factors Affecting the Selection of Communication Channel
• Factors Affecting the Flow of Communication
• Barriers to Effective Communication
• Telephone Techniques
• Office Mail / Dispatches

Module 3: Records & Information Management

• Describe the Characteristics of an Information Management System
• Describe the Duties of a Records Management Clerk
• Maintain a Records Management System by Electronic and Other Means
• Outline the Procedures for Dealing with Inactive Files
• Describe the Main Legal Stipulations Governing Access to and Retention of Documents
• Explain the Use of Filing Equipment and Supplies in Records and Information Management
• Differentiate between Centralized and Departmental Records Management Systems

Module 4: Reception & Hospitality

• Assess the Contribution of the Reception Desk to the Welfare of the Organization
• Identify the Duties and Attributes of a Receptionist
• Manage Appointments for an Executive using Electronic or Manual Systems
• Explain the Importance and Use of Electronic and Manual Reminder Systems
• Meetings
• Define Terms Associated with Business Meetings
• Prepare Documents Associated with Business Meetings
• Define the Roles of Personnel Associated with Business Meetings
• List Various Types of Meetings
• Organize Different Types of Meetings
• Outline the Follow-up Procedures related to Decisions made at Meetings

Module 5: Travel Arrangements

• Identify the Role of Travel Policy in a Company
• Calculate Time-Based on Time Differences between Countries
• Outline Procedure for Making Travel Arrangements
• Explain the Importance of Making Checklists
• Interpret the Needs and Design Itineraries
• Explain the Necessity of Various Travel Documents
• Determine Security Health and Culture Issues for a Travel
• Determine the Forex Requirements

Module 6: Customer Service

• Identify the Importance of Customer Service in an Organization
• Explain the Difference between Internal and External Customers
• Identify Customer Needs and Respond within the SLA Framework
• Explain what Customer Delight is
• Handle Angry Customers and Escalations

Module 7: Time Management

• Explain the Benefits of Time Management
• Manage Self-Time
• Manage Boss & Time
• Planning a Perfect Day
• Identifying the Prime Time and Prioritizing Tasks

Module 8: Leadership & Management Skills

• Explain What is Leadership
• Identify the Benefits of Leadership
• Explain Types of Leadership Skills
• Understand how to Develop Leadership Skills
• Identify the Difference between a Leader and a Manager

Module 9: Business English

• Business English

Module 10: Computers & MS Office

• Computers & MS Office

Module 11: Meetings

• Define Terms Associated with Business Meetings
• Prepare Documents Associated with Business Meetings
• Define the Roles of Personnel Associated with Business Meetings
• List Various Types of Meetings
• Organise Different Types of Meetings
• Outline the Follow-up Procedures related to Decisions made at Meetings

Career Benefits After Completing the ESM Course

• Higher Employability: Stand out in ESM Dubai and ESM UAE markets.
• Broaden Skill Set: Enhance administrative and managerial capabilities.
• Diverse Roles: Excel in office management, executive assistance, and administrative leadership.

Why Learner’s Point?

• KHDA-Approved Training: Certifications valid across the UAE and beyond.
• Expert Trainers: Hands-on learning from industry experts.
• Interactive Learning: Real-world case studies and practical exercises.
• Flexible Schedules: Weekend, weekday, and customized learning options.

Testimonials

Shahiba Mumtaz, Executive Secretary
"The Executive Secretarial Management (ESM) Training Course transformed my career. The practical modules and personalized guidance prepared me for real-world ;

Shafiq Abid, Administrative Manager
"Completing the Executive Secretarial Management (ESM) Training Course was the best decision. The hands-on experience and comprehensive modules gave me the confidence to excel as an administrative ;

Advance your career in Executive Secretarial Management with our ESM course. Enroll with Learner’s Point today and become a certified professional! Updated on 28 January, 2025