Convertas Executive & Personal Assistant Convertas
Price: OMR 1,230

    Course details

    Day 1
    The role of the office manager and administrator
    · Competencies for success
    · Identifying an administrator role
    Effective verbal and written communication skills
    · Positive attitude
    · Being assertive
    · Dealing with the boss, colleagues, subordinates and clients
    · Preparing professional presentations
    · Professional business writing
    · Style and layout
     
    Day 2 
    Serving internal and external customer
    · Understanding needs of internal and external customers
    · Overriding barriers
    · Providing the excellent service
    · Handling complaints
    Stress management techniques
    · Causes and symptoms
    · Identifying your stressors
    · How stress affects performance
    · Stress management plan
     
    Day 3
    Managing time
    · Identifying and eliminating time wasters
    · Setting priorities
    · Planning and managing time for self and others
    · Preparing time logs and learning from them
    Organizing meetings
    · Elements of an effective meeting
    · Preparing the agenda
    · Taking minutes of meetings
    Using the telephone properly
    · Professional telephone behavior
    · Effective listening
    · Professional handling of an incoming call
    · Identifying and dealing with common phone problems Updated on 16 May, 2024

    Eligibility / Requirements

    There is no criteria for eligibility to attend this course. Although, English language knowledge is a must and business office experience would be an advantage.

    About Convertas

    CONVERTAS is a reliable advisory firm, helping organizations develop their activities to align with their objectives adopting the best practices.

    Our trainings and workshops cover all areas of business including Management,Soft Skills and Human Resourses Management, Marketing and Sales, Accounting and Finance, Procurement  and Logistics, targeting organizations, managers and employees. Whether in-house or public, trainings are organized with the highest qualified trainers.

    Our methodology relies more on the use of audio-visual impact which is more effective than the lecture style. Presentations, videos and simulations methods have proven to be very effective for people to remember.

    Moreover, doing and teaching are the best vehicles for learning and remembering. This includes involving the trainee in the teaching process by interacting, through completing worksheets and inciting to explain and present what is acquired.

    See all Convertas courses

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