Excellence In Communication And Presentation Skills

Course details

Course Objectives:

• Communication Essentials
• Business Communication
• Business Writing Skills
• Running Effective Meetings
• Effective Presentation Skills

Who should attend:

• Who Should Attend:
• Managers
• Senior Managers

Daily Outlines:

Day 1: Communication Essentials

• Why is Communication important, and what do we need to do about it?
• The 5 Components of Communication
• The audience
• The message (content, body language and noise)
• The channels
• The frequency
• The feedback
• Transmission
• The appropriate and effective channels to use (Letters, e-mails, verbal, etc.)
• Reception
• Processing the information
• Cultural aspects of Communication
• Avoiding common pitfalls
• Lessons learnt from the media
• Lessons learnt from the advertising industry (The Day-After-Recall)
• Exercise

Day 2:Business Communication

• The significance of Communication in Business
• Modes of Communication in Business
• Conventions, protocol and etiquette
• Communication and Technology
• Cultural aspects of Communication in Business
• The written Communication
• The verbal Communication
• The presentation
• Exercise

Day 3: Business Writing Skills

• English language as used in business (Grammar, Syntax, Vocabulary)
• Business language and writing skills
• The Context, the Message, the Channels, the Style …
• The Language used, common terms and phrases
• Selling a concept or Soliciting an action
• The Directive … To do or not to do … that is the question
• The Communiqué
• The Press Release
• Avoiding common pitfalls
• Exercise

Day 4:Running Effective Meetings

• Meetings can be a total waste of time …
• Managers spend more time in meetings than any other management activity
• The 7 elements of a meeting
• How to manage a meeting effectively
• The parking lot
• How to deal with disruptors
• Avoiding common pitfalls
• Exercise

Day 5:Effective Presentation Skills

• Presentations that WOW your audience …
• The Attributes of a Great Presentation
• How to Create a Great Presentation
• Defining your audience
• Preparation strategies
• Impact design concepts (building a meaningful message, slides design, and images)
• How to Deliver a Great Presentation
• Engaging your audience (building audience rapport and influence)
• Power impact techniques (using confident body language)
• Power delivery strategies (speaking with confidence)
• Adult communication concepts (adult learning styles)
• Personal style (charisma, presence, dynamism and dealing with nervousness)
• Self-perception (how others see you)
• Handling questions (including difficult questions)
• Developing spontaneity (including thinking on your feet)
• Exercise