Deploying and Administering Unified Contact Center Enterprise with Unified Intelligence Center Masaken Sheraton, Cairo

Course details

Overview:

This Bootcamp covers content from the following courses:Administering Cisco Unified Contact Center Enterprise (AUCCE) Deploying Cisco Unified Contact Center Enterprise (DUCCE) Deploying Cisco Unified Intelligence Center (DUIC)

In this course, you will learn how to administer Cisco Unified Contact Center Enterprise (CCE) and you will gain an understanding of the Cisco Unified CCE v8.0 system, the Intelligent Contact Management (ICM) routing application, and Cisco Outbound Option.

You will learn to configure the Cisco Unified CCE v8.0 software and use the ICM routing software to route calls from Cisco Unified IP IVR and from Cisco Unified Communications Manager. You will also learn to use various ICM utilities to help you locate configuration errors, and you'll learn to configure the Cisco Outbound Option.

You will gain an understanding of Cisco Unified Contact Center Enterprise (CCE) v8.0 deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting techniques. You will get hands-on practice installing and troubleshooting Unified CCE v8.0 software.

You will get an expansive overview of Cisco Unified Intelligence Center (CUIC) v8.0. CUIC v8.0 is a comprehensive, end-to-end reporting solution designed to make creating reports and managing disparate data sources easier on the customer and, at the same time, to present a consistent user interface and a common tool to access the varied data across multiple Cisco product families

Content:

• Cisco Unified Contact Center Enterprise v8.0 Product Overview
• Configuring Cisco Unified Contact Center Enterprise v8.0
• Extended Functions
• Administrative Scripts and Translation Routin
• Configuring a Second Peripheral
• Cisco Unified Contact Center Enterprise v8.0 Overview
• Cisco Unified Contact Center Enterprise v8.0 Component Architecture
• Installing Cisco Unified Contact Center Enterprise v8.0
• Database and Application Driven Routing Options
• Installing Cisco Outbound Option
• Reporting and Maintenance Tools
• Cisco Unified Intelligence Center Overview
• Cisco Unified Intelligence Center Installation, Administration, and Security
• Running Cisco Unified Intelligence Center Reports
• Cisco Unified Intelligence Center Custom Reporting