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Price: USD 4,900
Instructor led live virtual classroom online. Classes may be individual or in group.
- Payment Terms: Enquire
- Duration / Course length: 5 Days
- Starting Date: Enquire About It
- Timings: Enquire
Course details
OverviewThis course is designed to improve the skills of the participants as Office Managers Secretaries and Administrators in the esteemed organisations they are working or aspiring to join soon. The program abides by all the required tools and advanced techniques to enhance the behavioural and interpersonal skills of the participants to the highest level. Delegates of this program are ensured to stay in control and on top of all their responsibilities along with rewards per their performance and credibility.
Objective
- Aware of the competencies in the administration domain in the global panorama
- Know their Job role and responsibilities
- Streamline work responsibilities and work environment
- Improve effective communication and win goals
- Develop interactions and relationships among team members
- Develop both intrapersonal as well as interpersonal skills
- Learn Time Management Skills
- Improve the organisational and planning methods
- Indulge into creative thinking by applying the advanced techniques they will learn
- Improve conflict management abilities
- Set priorities while scheduling diaries
- Overcome stress and balance between personal and professional life
Who Should Attend
The Effective Office Management and Administrator Skills program is ideal for professionals involved with running the admin and operations at executive to mid-senior levels. Professionals such as Office managers, operations managers, administrators, team leaders, supervisors, secretaries, support staff and personal assistants in corporate and governmental organisations can attend this course for a rewarding outcome.
Course Outlines
- Harnessing Advanced Administrative Skills
- Introduction
- Mind Mapping Techniques- controlling the power of the mind
- Study of Right Brain/Left Brain Theory
- Planning by using the techniques of the Gantt chart to manage work progress
- Meeting Deadlines for big projects
- Improve the Admin Skills by Introducing unique problem-solving techniques
- Unique and effective decision-making by applying the advanced tools
- Learning to arrange effective meetings
- Noting the minutes of meetings
- Learn to work for more than one manager
- Dealing with Perception and Behaviour
- Introduction to perception and how it affects behaviour
- Dealing with 6-9 situations at a time
- Empathy
- Understanding the requirements and pressures of other departments
- Advanced Conflict Management Techniques
- Planning and Goal Setting
- Importance of Goals
- Why people set goals
- Coincide with personal and organisational goals
- How to set goals strategically
- Definition of realistic goals
- Study of Goals
- Making Action Plans
- Communication & Body Language
- Improving Business Communication
- Telephonic Skills
- Communicating while handling complaints
- Learning telephonic etiquette
- Perfect Telephonic Role Play
- Etiquettes of email drafting
- Selecting persuasive sets of words while drafting letters memos and emails
- Using proper language during writing
- Importance of Body Language
- How can gestures work
- Positive and negative implications of Body Language
- Creating a Positive Office Environment
- Take the initiative to create a positive office environment
- Meet the expectations of the senior management and stay a step ahead
- Develop a good relationship with the boss
- Sharing goals and visions with the other employees
- Personal SWAT analysis
- Incorporate the latest techniques for an effective secretary
- Team Building Spirit
- Be a people's person but headstrong about implying strategies
- Focus on developing teams and retaining the team spirit
- Strict the rules
- Develop excellent interpersonal yet professional communication with colleagues
- Improving the etiquette of meeting visitors
- Charming personality
- Body language
- First impressions do matter
- Benefits Of Time Management
- Importance of Time Management for organisational growth
- Juggling multiple tasks at a time
- Set your own goals and be a go-getter
- Pick up the time wasters and take action at the workplace
- Conquer stress by handling the work pressure systematically
- Set priorities for your work
- Make quick decisions for the organisational benefits
- Assessment and Discussion
- Making an action plan
- Applying the action plan at the workplace
- Feedback
Job roles this course is suitable for:
Office managers , operations , managers , administrators , team leaders , supervisors , secretariesAbout London Training For Excellence
Empowering Professionals for Over a Decade
London Training for Excellence is a leading provider of professional development programmes, established in 2013. For over eleven years, we have been committed to equipping individuals and organisations with the skills and knowledge they need to excel in today's ever-evolving business landscape.
A Breadth of Expertise
We offer a comprehensive range of training solutions across a diverse set of industries, including:
- Artificial Intelligence (AI): Stay ahead of the curve with cutting-edge training on AI applications, machine learning and data analysis.
- Contact Management: Learn best practices for building and nurturing relationships, managing communication workflows and leveraging technology to optimise your outreach efforts.
- Engineering: Enhance your technical expertise and stay current with the latest advancements in various engineering fields.
- Finance and Legal: Gain a deep understanding of financial concepts, legal frameworks and compliance requirements.
- Human Resources: Navigate the complexities of HR practices, from recruitment and onboarding to employee relations and performance management.
- Leadership and Management: Develop your leadership skills, communication techniques and team-building strategies.
- Logistics: Optimise your supply chain operations and ensure efficient delivery of goods and services.
- Marketing and Sales: Develop effective marketing strategies, hone your sales skills and drive business growth.
- Oil and Gas: Gain specialised knowledge and skills relevant to the oil and gas industry.
- Project Management: Master the art of project planning, execution and delivery to ensure successful project outcomes.
Our Approach
At London Training for Excellence, we believe in delivering high-quality, interactive training programmes that cater to diverse learning styles. Our experienced instructors are industry experts who combine theoretical knowledge with practical application.
Flexible Learning Solutions
We understand that busy professionals require flexible learning options. We offer a variety of delivery methods to suit your needs, including:
- In-person training: provides more significant face-to-face interaction. In a classroom setting, attendees can connect in real-time. In-person training also offers more opportunities for group activities and interactive projects.
- Online Courses: Our comprehensive online courses allow you to learn comfortably in your working environment.
- In-Company Training: Tailor training programmes specifically for your organisation's needs and deliver them on-site for maximum impact and employee convenience.
Investing in Your Success
By investing in training and development with London Training for Excellence, you will gain the knowledge and skills necessary to achieve your professional goals and contribute to the success of your organisation.
Contact Us Today
Let London Training for Excellence help you unlock your full potential and drive positive organisational change. Contact us today to discuss your training needs and explore how we can empower your workforce for the future.
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