Course details

Introduction:

This course develops delegates understanding of how we communicate and presents several easy-to-use soft skills techniques can improve  their ability to establish rapport with others, strengthen relationships and avoid common conversational traps.

In particular, the course covers areas such as listening, probing and understanding other people’s perceptions as well as understanding intentions and their ; The course also looks at the importance of taking responsibility and avoiding the blame cycle. Delegates will learn to manage their emotions so that they don’t derail conversations. They will practice techniques to effectively manage difficult conversations and express themselves clearly and ; 

Objective:

By the end of this interactive training programme, you will be able to:
  • establish rapport and build strong relationships
  • understand how perceptions and intentions influence behaviour
  • avoid blaming others when things go wrong
  • manage your own feelings and emotions
  • successfully handle difficult conversations
  • move forward by focussing on underlying issues or concerns
Updated on 12 May, 2023

Job roles this course is suitable for:

Customer service , Sales Manager , Team Leader

About London Training For Excellence

London Training for Excellence - A global provider of learning solutions

London Training for Excellence (London TFE) provides over 300 training courses for business entities and individuals at over 30 locations worldwide.

The courses that London TFE offers are designed to transform training for delegates, helping them to develop and learn throughout all stages of their career.

Training delivered by industry experts

Each of London TFE's courses is delivered by an industry expert, respected in their specialist field. The course leader will pass on knowledge, techniques and tips that will directly impact the delegate's productivity enabling them to work to their full potential with confidence.

As one of the UK's fastest-growing training companies, London Training For Excellence is constantly evolving its training portfolio to meet the needs of organisations and individuals.  We offer results-centric programmes and solutions that provide sustainable and measurable change.

The courses provided by London TFE are categorised on our website, with overviews of the content, dates and locations of each course:
  • Finance & Legal
  • Engineering
  • Logistics
  • Management
  • Sales
  • Marketing
  • Business Resilience
  • IT
Learn your way, in-person or online

In the modern workplace, individuals and organisations need a flexible approach to their training needs, which is why London TFE offer a range of learning solutions to fit all requirements:
  • In-person learning across the globe
  • Online learning in a 'classroom-style' setting
  • Short courses at our state-of-the-art London based conference room
  • Training to tender - if you require a lecturer, we can help
  • In-house learning - our trainers will visit your premises at a time and date to suit you
  • Bespoke courses - choose the topic, date and venue and we will build a tailored course to meet your learning needs
  • Providing a real-life education that will provide the opportunity to learn in new environments and experience a new perspective is what drives our leadership team, who bring with them vast experience from a wide range of business and education backgrounds.
Quality. Guaranteed.

When you learn with London Training for Excellence, you are safe in the knowledge that you are learning to the highest standard. Our years of experience delivering training by our highly qualified trainers have demonstrated this to trainees worldwide. However, it has been a privilege to have been officially accredited by a range of professional bodies to give your training with us an extra quality guarantee.

We never say goodbye to our participants

After the training course is over, London TFE provides ongoing telephone support. We aim to become your training partner, coach and guide as you learn the tools and knowledge that will help you reach aims and goals - to keep you performing at peak levels.

We look forward to welcoming you onto a London Training For Excellence course very soon. See all London Training For Excellence courses
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