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- Payment Terms: Enquire
- Duration / Course length: 5 Days
- Starting Date: Enquire About It
- Timings: Enquire
Course details
OverviewThis course develops delegates understanding of how we communicate and presents several easy-to-use soft skills techniques can improve their ability to establish rapport with others strengthen relationships and avoid common conversational traps. In particular the course covers areas such as listening probing and understanding other people's perceptions as well as understanding intentions and their impact. The course also looks at the importance of taking responsibility and avoiding the blame cycle. Delegates will learn to manage their emotions so that they don't derail conversations. They will practice techniques to effectively manage difficult conversations and express themselves clearly and positively.
Objective
By the end of this interactive training programme, you will be able to:
- establish rapport and build strong relationships
- understand how perceptions and intentions influence behaviour
- avoid blaming others when things go wrong
- manage your own feelings and emotions
- successfully handle difficult conversations
- move forward by focussing on underlying issues or concerns
Who Should Attend
Foreveryone, at every level, lookingto improve their communication skills with others.
Course Outlines
Module 1 - Understanding Stories
- How do you perceive the world?
- How do you make stories to make sense of what goes around you?
- How do these stories come to define your behaviours?
- How can you use story analysis to improve your communication with others?
- What are the two common mistakes made when considering intentions?
- How to avoid these mistakes
- What is the relationship between intentions and their impact and how should you respond to them?
- How should you handle intentions to get the best results?
- What is the best way to share your intentions with others?
- What is the Cycle of Blame and Disengagement?
- What is bad about blaming others when things go wrong?
- What should you do instead when things go wrong?
- How to avoid blaming others
- If you feel strongly about something how should you express yourself?
- What happens if you don't share your feelings with others?
- Should you bury your feelings and get rid of them? Should you vent them or should you deal with them?
- How can you use a simple formula in conversations to easily share your feelings with others?
- What is the best way to express your dissatisfaction with someone?
- How to analyse implicit messages in what you say or is said to you
- What is the impact of these implicit messages on people and their long term relationships?
- How the 4-Steps Conversation Technique can significantly improve the quality of your conversations
- Why people get stuck in circular arguments and feel they should not give in to others?
- How can you break this cycle and improve your communication skills?
- What is the 'Drama Triangle' and how can it be used to improve your communication with others?
Job roles this course is suitable for:
Professionals , Public Relations & Communications Coordinator , business communication , Business Communication TrainerAbout London Training For Excellence
Empowering Professionals for Over a Decade
London Training for Excellence is a leading provider of professional development programmes, established in 2013. For over eleven years, we have been committed to equipping individuals and organisations with the skills and knowledge they need to excel in today's ever-evolving business landscape.
A Breadth of Expertise
We offer a comprehensive range of training solutions across a diverse set of industries, including:
- Artificial Intelligence (AI): Stay ahead of the curve with cutting-edge training on AI applications, machine learning and data analysis.
- Contact Management: Learn best practices for building and nurturing relationships, managing communication workflows and leveraging technology to optimise your outreach efforts.
- Engineering: Enhance your technical expertise and stay current with the latest advancements in various engineering fields.
- Finance and Legal: Gain a deep understanding of financial concepts, legal frameworks and compliance requirements.
- Human Resources: Navigate the complexities of HR practices, from recruitment and onboarding to employee relations and performance management.
- Leadership and Management: Develop your leadership skills, communication techniques and team-building strategies.
- Logistics: Optimise your supply chain operations and ensure efficient delivery of goods and services.
- Marketing and Sales: Develop effective marketing strategies, hone your sales skills and drive business growth.
- Oil and Gas: Gain specialised knowledge and skills relevant to the oil and gas industry.
- Project Management: Master the art of project planning, execution and delivery to ensure successful project outcomes.
Our Approach
At London Training for Excellence, we believe in delivering high-quality, interactive training programmes that cater to diverse learning styles. Our experienced instructors are industry experts who combine theoretical knowledge with practical application.
Flexible Learning Solutions
We understand that busy professionals require flexible learning options. We offer a variety of delivery methods to suit your needs, including:
- In-person training: provides more significant face-to-face interaction. In a classroom setting, attendees can connect in real-time. In-person training also offers more opportunities for group activities and interactive projects.
- Online Courses: Our comprehensive online courses allow you to learn comfortably in your working environment.
- In-Company Training: Tailor training programmes specifically for your organisation's needs and deliver them on-site for maximum impact and employee convenience.
Investing in Your Success
By investing in training and development with London Training for Excellence, you will gain the knowledge and skills necessary to achieve your professional goals and contribute to the success of your organisation.
Contact Us Today
Let London Training for Excellence help you unlock your full potential and drive positive organisational change. Contact us today to discuss your training needs and explore how we can empower your workforce for the future.
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