Course details
The Diagnostics and Troubleshooting course provides 3 days of instructor-led training (in a public, online or private on-site class setting) where participants will gain a comprehensive understanding of the techniques used in troubleshooting issues with FortiGate Unified Threat Management security appliances.
Hands-on labs allow students to perform the tasks associated with the troubleshooting of common issues, Transparent Mode, routing, application proxies, high availability and IPSec VPNs.
This course demonstrates troubleshooting tools that can be used when diagnosing issues involving a secure network deployment using FortiGate Unified Threat Management appliances.
Objectives
Perform elementary troubleshooting of FortiOS features, equivalent of Level I Technical Support
Be proficient with the essential diagnostic commands
Accurately report technical issues based on initial troubleshooting FortiGate Fortinet Certified Network Security Professional (FCNSP) certification Extensive experience working with the FortiGate Unified Threat Management device
Course Outline
Lesson 1 – Technical Support Organization Overview
- Fortinet Global Customer Services Organization
- Creating an Account
- Registering a Device
- Reporting Problems
- Assisting Technical Support
- Support Priority Levels
- Return Material Authorization Process
Lesson 2 – Troubleshooting Tools
- Defining the Problem
- FortiOS Diagnostics
- FortiGate Ports
- Diagnostic Commands
- Self Help Options
- FortiAnalyzer Diagnostics
- FortiGuard Troubleshooting
Lesson 3 – Transparent Mode
- Operating Mode
- Ethernet Frame
- Transparent Bridging
- Broadcast Domain
- VLAN Trunks
- Forwarding Domains
- Transparent Mode Proxies and MAC Address Changes
- Link Aggregation
- Transparent Mode Session Table Entry
- VLANs, ARP, and Multicast Control
- IP Multicast Policy
- Troubleshooting Commands
Lesson 4 – Routing
- Diagnostic Commands
Lesson 5 – Content Inspection
- Application Proxies
- FortiGate Proxy Interaction
- FortiGuard Subscription Services
Lesson 6 – Virtual Private Networks
- Internet Key Exchange
Lesson 7 – High Availability
- FortiGate Clustering Protocol
- High Availability Modes of Operation
About Equitrain
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