Design for Humanity: A New Perspective on User Experience

Course details

Designing for humans is tough. We design for millions, but every interaction between our work and a user is personal, and we aren't taught to take care with those interactions. I created this course because I want everything we design to meet the real needs and wants of real people.

If you want a set of tools for stress-testing your work to make sure it's as human-centered, compassionate, and inclusive as possible, this is the course for you. I'll show you how to approach designing for your users, and I'll provide a set of tools and processes to stress-test your design work to make sure it's as human-centered, compassionate, and inclusive as possible.

By the end of the course, you will have gone through practical exercises around how to challenge your vision and design a compassionate user research process; seen how to improve interviews and talk to real people about their user experiences with your product; explored new ways to think outside as well as inside the box; and practiced ways to avoid the tunnel vision we all too often develop about our own work.

This course will help you if you are part of the design process for a product or service, whether that's a website, an app, an overall experience, or a physical product. You might be a product designer or product manager, an entrepreneur or work in customer service or user research, an experience designer or an information architect. If you have been impacted by bad design and want to do better, this course is for you.