Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work for you to be able to handle your responsibilities, and simultaneously allows you to advance to other career opportunities within your organization. This two-day course will explore many of the facets of delegation, including when to delegate and who to delegate to. We will also go through the delegation process step-by-step to see where the pitfalls lie and how we can get around them.

Course Objectives:

By the end of this course, participants will be able to:

  • Clearly identify how delegation fits into their job and how it can make them more successful
  • Identify different ways of delegating tasks
  • Use an eight-step process for effective delegation
  • Give better instructions for better delegation results
  • Ask better questions and listen more effectively
  • Recognize common delegation pitfalls and how to avoid them
  • Test their delegation skills

Course Outline:

Introduction and Course Overview

  • Getting to know each other
  • Agenda
  • Identify personal learning objectives

Why Delegate?

  • Advantages
  • Disadvantages

What is Delegation?

  • Four basic steps of delegation
  • Degrees of delegation

Pre-Assignment Review

  • Case study discussion

Picking The Right Person

  • Four tools to determine who to choose for what task

The Delegation Meeting: Covering All the Bases

Four Levels of Authority

Giving Instructions

  • How to give good instructions
  • Group activity

Communication Skills

  • Listening
  • Asking Questions
  • Probing

Monitoring Delegation

Practicing Delegation: A Practical Case Study

Giving Feedback

  • Tips
  • Case Study

Becoming a Good Delegator

  • Characteristics
  • Evaluating your skills

Course Wrap-Up

  • Question Time
  • Action Plan

We_They was founded in 1988 with the aim of providing first class training and consulting services, enabling our clients to improve and sustain a valuable competitive advantage, hence, making a positive contribution towards their success. Working closely with national and multi-national companies, we offer global experience coupled with practical, local expertise.  

We aim to deliver innovative yet practical business solutions, from concept formation to implementation and evaluation. BLI’s depth of service and global reach translates into seasoned knowledge for tailoring our services to our clients’ specific needs. 

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