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New Skills Academy Dealing with Customer Complaints Certificate New Skills Academy
  • Duration / Course length: Upto 8 Hours Start now
  • Accredited by: CPDIAO
  • Certificates:
  • Course delivery: This course is delivered in presentation format

Course details

Dealing with Customer Complaints Certificate

The Customer Complaints Course provides students with the knowledge and skills necessary to effectively manage customer complaints. This training course is filled with information that will help you increase customer loyalty and understand how to operate a successful business in the United Kingdom.Customer satisfaction can increase your business revenue, customer loyalty and positive word of mouth. Understanding how to recover and learn from mistakes can be profitable to your business success. This course will provide you with an overview of how to manage customer complaints to build positive customer relationships.Introduction to the Customer Complaints Certificate CourseThis customer complaints course is an online training programme that offers students the ability to study the material whenever and wherever it’s convenient. Most people who enrol in the programme are still able to maintain their current lifestyle and work full time while pursuing their studies.This course allows you to easily access study material from any device with a valid internet connection, including mobile phones and tablets. Additionally, all students have access to online support while they train.After successful completion of the course, students must complete and pass a multiple-choice exam, after which you will be awarded your certificate. Your certificate can be downloaded, or for a small cost, we can post it out to you.

What You Will Learn

The customer complaints course was written to prepare students for a career in the customer service industry. This course offers a comprehensive overview of complaints management and developing effective customer relationships. This course will cover:
  • What is a complaint?
  • How to receive complaints
  • Effective complaint management
  • The damage complaints can cause
  • The complaint management process
  • How to control complaints
  • Dispute resolution
  • Effective communication and active listening
  • The emotional needs and psychological considerations of customers
  • Defusing a difficult situation
  • Customer complaint management
  • Preventing complaints
  • The future of customer service
  • Creating an action plan

Benefits of the Customer Complaints Course

Students enrolled in the Customer Complaints course experience many benefits. These include the following:
  • The convenience of studying from anywhere with an internet connection at any time.
  • Study course material at your own pace. There is no time limit, so you can complete the course, regardless of how long it takes you to complete it.
  • The option of studying from any internet enabled device including a tablet, PC, or mobile phone.
  • Short, easy to understand course structure.
  • Convenient online support available while you study.
  • A comprehensive syllabus that helps you increase your knowledge in customer satisfaction.
  • The opportunity to improve your prospects while applying for work in customer services.
  • Upon successful completion of the course, you will earn a certified and recognised certificate.
  • An affordable pricing structure.
Updated on 08 July, 2018

Job roles this course is suitable for:

Dealing with Customer Complaints Certificate

About New Skills Academy

In November of 2013, a single question was asked: ‘What do you want to learn?’ From there, a vision was born of comprehensive, high quality, and affordable online course availability. The name behind that vision was New Skills Academy.

When it comes to online schools, there are plenty, but at New Skills Academy we distinguish ourselves amongst the competition with our dedication to your long-term goals. If you are entering a job market for the first time, or seeking a new career, we will provide you with the fast and efficient online support you need to make your dreams a reality.

Our expertly designed courses, detailed lesson plans and student testimonials all attest to the fact that we take great pride in our course offerings and provide only the best for our students. Often, people dream of pursuing a degree or certification but never find the time to follow through. We know life gets busy, which is why our customers can take our courses online from anywhere while still working. Students can access our courses from a PC, mobile phone or tablet; this means you can learn anywhere you go.

Our students’ reputation matters, which is why all of our online courses have been reviewed and certified in partnership with qualified industry experts. For added security and peace of mind, all of our courses have been approved by CPD.

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