Deaf-Friendly Customer Service

Course details

If you've never met a Deaf person, you may be unsure how to communicate with them. This is not a skill you're born with, so how can you be expected to know.

Become Deaf-Friendly, Gain More Customers

"Deaf-Friendly Customer Service'' is a course designed for anyone that works with customers. In less than one hour you can learn the basics to assisting a Deaf customer have a positive deaf-friendly experience. In this short course, you will:

1. Discover insight into the issues facing Deaf customers
2. Identify areas in your establishment that need improvement
3. Learn American Sign Language vocabulary to assist you in communication
4. Apply tips and tricks to provide a deaf-friendly customer experience

The course is structured in a very straight-forward way. There are powerpoint presentations, hyperlinks to resources, downloadable tip sheets and video where you will learn useful Sign Language vocabulary including the American Sign Language Manual Alphabet.

Thank you for joining us in creating Deaf-Friendly customer service!