Online Courses Learning Customer Services Certification Level 3 Online Courses Learning
  • Duration / Course length: Upto 10 Hours Start now
  • Accredited by: CPD Certification Service
  • Certificates:
  • Course delivery: This course is delivered in video format

Course details

Customer Services Certification Level 3
From secretary to upper management, the chances are that all members of your staff will come into contact with customers at some time or other. Knowing how to provide a customer with the highest possible level of service is incredibly important to your business. This is where this course could prove to be invaluable to your whole team.

The course comprises 11 interesting modules that will help guide your staff towards a better understanding of customer service. They will learn about different types of customers and their rights under UK law.

Retaining customers is incredibly important in any line of business, so this course will also give them some vital tips on how to keep your customers or get them back, if they lose them.
What's Covered in the Course?
Through this course, your staff will learn about:

  • The basics of customer service, such as the terminology and the different types of customer service;

  • What internal and external customers are and how to recognise them;

  • The importance of how you present yourself and how to dress and behave in a way that impresses a customer;

  • Why communication is so important in client interactions and how to communicate effectively;

  • How to deal with a conflict to a customer's satisfaction;

  • The three main areas of customer service will be covered: face-to-face customer service, telephone customer service and electronic customer service;

  • The best way to deal with an angry client and the best methods for controlling your emotions;

  • How to know when a customer has crossed the line and when to stand up for yourself;

  • How to deliver the best possible service, in order to consistently impress your company's customers.

What are the Benefits of the Course?
There are a range of benefits for your staff to gain, when they have successfully completed this course:

  • Gaining a better understanding of how their customers think;

  • Becoming a more valuable asset in their organisation;

  • The ability to study at the time and from the place that best suits them;

  • Upon completion of the course, they receive an industry-recognised and fully-accredited certification;

  • Study materials are available on all major devices and can be accessed by your staff 24/7, without any future time limit.

Updated on 19 June, 2023

Eligibility / Requirements

There are no formal requirements to take up the course, anyone who is interested in the topic and/or would like to gain more knowledge and stand out to make up your career that you are passionate of.

About Online Courses Learning

Online Courses Learning is a provider of career essential courses. Simple understandable media content, concept oriented learning which helps develop career opportunities in the corporate World.
The learning experience has been designed from the ground up keeping your success in mind.
You can study at your own pace and from the comfort of your own home. A complete access to our learning platform for 365 days

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