- Duration / Course length: Upto 3 Months Start now
- Certificates:
- Course delivery: This course is delivered in presentation format
Course details
Get ahead with your career and grab a prestigious and internationally recognisedCustomer Service Officer Diploma
Overview
Want to get hired as a customer service officer or work as a freelancer and advise companies? Good customer service is hard to find.
Content
- Creating the customer-centric organization
- Take it from the top: Service management
- Keeping your customers: Simple actions, significant payoffs
- Road blocks: When the going gets through
- Working in a wired world: Customer service on the web
- Don’ts of customer service
- Tips for constructive conflict with co-workers
- Ways to get better service as a customer
3 months
Assessment
The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions.
Updated on 17 July, 2023
Job roles this course is suitable for:
Customer Service Specialist , Customer Service Officer , Customer service consultantAbout City of London College of Economics
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- MBA in Finance
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- Master of Science in Project Management
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