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City of London College of Economics Customer Service Officer Diploma City of London College of Economics
  • Duration / Course length: Upto 3 Months Start now
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  • Course delivery: This course is delivered in presentation format

Course details

Get ahead with your career and grab a prestigious and internationally recognised

Customer Service Officer Diploma

Overview

Want to get hired as a customer service officer or work as a freelancer and advise companies? Good customer service is hard to find.​

Content
  • Creating the customer-centric organization
  • Take it from the top: Service management
  • Keeping your customers: Simple actions, significant payoffs
  • Road blocks: When the going gets through
  • Working in a wired world: Customer service on the web
  • Don’ts of customer service
  • Tips for constructive conflict with co-workers
  • Ways to get better service as a customer
Duration

3 months

Assessment

The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions.
 
  Updated on 17 July, 2023

About City of London College of Economics

WELCOME TO CITY OF LONDON COLLEGE OF ECONOMICS

We are very pleased to see you here. You just did a big step towards a much better future.

City of London College of Economics – Your best choice!

We offer affordable courses - 100% online - to anyone. 

We provide our students with two kinds of courses: vocational and academic.

You can also get a(n)
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We are listed in the Government Register of Verified Learning Providers in the UK (Reference Number: 10089366).

UK diplomas are well-known all over the world and therefore accepted internationally.

You can start and finish anytime (self-paced).

Get one of our diplomas and you are much closer to your dream job than you think. Not only employers will recognise your achievements but everybody will do.

You can either become a specialist or generalist. 

You will be in a good position to be promoted respectfully work in a demanding and well-paid job.

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