- Payment Terms: Enquire
- Locations: Dubai Riyadh Istanbul England - United Kingdom Kuala Lumpur Singapore Barcelona Manhattan - United States
- Duration / Course length: 5 Days
- Starting Date: Enquire About It
- Timings: Enquire
Course details
Course Introduction:
Understand the essentials of delivering outstanding customer service, focusing on customer needs, service standards, and techniques for dealing with a range of customer interactions.
Course Outcomes:
Generate ideas to make improvements to the way they work with and respond to their customers
Meet the ever-increasing needs of their customers
Make a good first impression, develop and maintain ongoing relationships based on trust and high quality communication
Identify and solve problems related to customer satisfaction and the performance of customer service providers regarding their key performance areas
Manage difficult customers more effectively and confidently
Be more customer focused in their work
Apply teamwork in customer care
Improve handling of customers by frontline customer service providers
Who Should Attend:
This course has been designed for those who understand the importance of improving their customer service in the long term and is suited to those who deal with managing customer service or customer relationships; customer service professionals, service agents, front-line workers, managers, supervisors and business professionals who interact with customers and wish to improve both their skills and organisational success
Course Topics:
An Introduction to Customer Service
The core principles of customer service excellence
Understanding of the different types of customer and the value of customers and their loyalty
The costs and impacts of poor customer service
How measuring customer relationships can enable greater business success
Understanding unpleasant experiences
Essential Customer Service Communication Skills
The language and communication skills for successful interactions
The message drop-out
The three elements of effective communication
Building rapport with verbal communication
Adapt your behaviour to meet customers needs or expectations
Dealing with stress and calming upset customers
Understanding what makes customers upset
Contrast successful and difficult customer relationships
Strategies for calming upset customers; face-to face over the telephone via email
Understanding the stress of customer services roles
Managing or eliminating stress
Maintaining a positive and customer-friendly attitude
The individual in customer service activities10 Tools to help you manage your time in customer services
Maintaining a can do approach
Techniques for asking questions
Strategies for adding genuine value
Development of a toolkit to build stronger and long lasting customer relationships
Why the telephone is so important to customer service
Recognising the customers preference and adapting accordingly
Mastering the telephone
Understanding the signals you send out to customers
Identify and negotiate the best deal/outcome possible
Eligibility / Requirements
N/A
About LCT International
LCT International is a premier provider of executive education, delivering world-class training and consultancy solutions to international governments, corporations, and professionals worldwide. With a legacy of excellence, innovation, and impact, we help professionals and organizations develop the skills, strategies, and leadership capabilities needed to thrive in today’s dynamic global economy.
Our programs are designed to bridge the gap between theory and practice, ensuring that every learning experience translates into real-world success. Whether you’re a senior executive, aspiring leader, or organization seeking to upskill your workforce, LCT International provides cutting-edge training tailored to your specific needs.
Why Choose LCT International?
- Global Recognition & Expertise – With a strong legacy in professional development, we have trained leaders from over 500 organizations across 100+ countries, making us a trusted name in executive education.
- Tailored Learning Solutions – Our programs are designed to meet the evolving needs of industries, ensuring practical, results-driven learning that enhances careers and strengthens organizations.
- Industry-Leading Faculty – Learn from renowned experts and practitioners with decades of experience in leadership, finance, HR, operations, and strategic management. Our trainers bring real-world insights and case studies to every session.
- Flexible Training Formats – Whether you prefer onsite sessions in global locations, immersive executive retreats, or live virtual training, we offer seamless learning experiences that fit your schedule.
- A Legacy of Excellence – Formerly London Corporate Training (LCT), we have evolved into LCT International, reinforcing our commitment to expanding global access while maintaining our rich heritage of quality education. This transition reflects our continued dedication to offering enhanced learning experiences that cater to professionals worldwide.
- Practical & Impactful Learning – We go beyond theoretical training by integrating interactive workshops, real-world case studies, and hands-on simulations, ensuring that participants can apply what they learn immediately in their professional environments.
Our Areas of Expertise
- Leadership & Strategic Management – Executive leadership, corporate strategy, decision-making, and change management
- Finance & Banking – Financial risk management, corporate finance, investment strategies, and international banking
- Human Resource Management – Talent management, organizational development, performance management, and employee engagement
- Operations & Project Management – Agile project management, supply chain optimization, and operational excellence
- Marketing & Business Development – Digital marketing, brand management, customer experience, and market expansion strategies
- Public Sector & Government Training – Policy development, governance, and regulatory compliance
At LCT International, we don’t just teach – we transform careers, empower professionals, and drive organizational success.
Take the next step in your professional growth!
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