Course detailsIf you wish to implement an effective customer service programme in your organisation or simply want to develop skills for a rewarding career in customer service roles this diploma course is ideal for you. Providing efficient customer service is vital for every business. This customer service course teaches essential elements of customer service and explains how these can be implemented for the success of a business. The course also covers dealing with difficult situations, the importance/value of customer feedback and how to handle complaints in an effective and beneficial manner.
Key topics include; the process of listening to, questioning and confirming customers’ needs, leadership styles, the fundamentals of creating customer-focused environments , the value of reward and recognition schemes , development of a customer service strategy , techniques for building long-term customer relations, techniques for turning an unprofitable customer into a profitable customer, employee satisfaction and its resulting impact on customer service.
Module 1 - Introduction to Customer Services
Module 2 - Understanding Your Customers
Module 3 - What is a Customer Focused Organisation?
Module 4 - Developing Customer Service Strategy
Module 5 -Implementing a Service Excellence Strategy
Module 6 - Training and Development for Customer Service
Module 7 – The Importance of Effective Communication
Module 8 - Building Long-Term Customer Relations
Module 9 - Dealing with Unprofitable Customers
Module 10 - Importance of Customer’s Feedback
Module 11 - Complaints Handling
Module 12 -Empowerment & Ownership
This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee. Updated on 10 July, 2018
Eligibility / Requirements
There is no particular entry requirement. We do not ask for any previous qualification or experience. Students of all age and academic background can enrol on this course.
About Oxford Home Study College
Oxford Home Study Centre is the UK’s leading provider of affordable, accessible distance learning programs for students worldwide. We owe our international reputation to our founding principles of transparency, commitment to quality and unrivalled value for money.
Our course catalogue currently includes more than 100 fully-accredited online courses, covering the widest variety of subjects and specialisms. We are proud of our achievements in setting the high standard for distance learning .The quality of our courses and the support we offer to our students has resulted in tremendous success to the OHSC. We believe that the success of our college is underpinned by the success of our students. The students at OHSC get exceptional support from qualified and experienced tutors.
One of the main reasons for OHSC success is its uniquely individual, friendly and supportive service. We believe in quality; from our course materials to our tutor support and from our customer service to administration sector, students find fully committed team of professionals to deal with. We respond to 90% of emails with 24 hours. Learning Materials and Assessments are of high quality and are provided in easily accessible formats which can be viewed online or printed.
A certificate of completion (soft copy) can be claimed for £10. If you need a hard copy of this certificate you will pay £25 + postal charges ( £9 for UK students, £15 for outside UK)