Customer Service: Delivering Customer Service Quintessential 4 Media
By the end of this one-day course, the participants will have:
1- Expert Trainer
2- Refreshments Throughout the day
3- Lunch
4- Certificate upon completion
Whether you are a business owner or a person who wants to improve your retail/personal engagement and gain competitive advantage, Q F M Training Customer Service Training could be the ideal solution.
A fun and engaging training course, that teaches you the skills needed to turn your customers into "raving fans" who buy from you again and again.
What are you waiting for?
Book your space now & take the advantage of our day training for only 550 AED
- Adopted a consistent, professional style when speaking with customers
- Developed skills in engaging with customers and handling their enquiries effectively
- Listened effectively, asked questions and summarized to respond fully to a customer request
- Identified ways they can add value to customer relationships and exceed expectations
- Practiced how to turn customer service disappointment into a positive experience
- Defining Customer Service
- What does great service look like and feel like?
- Sharing our own experiences of good and bad service
- Responsibility for customer service
- Stepping into your customers' shoes
- Individual and group exercises, facilitated group discussion
- Handling customer enquiries
- Customer contact model and service standards
- Creating lasting first impressions
- Building and maintaining rapport
- Using positive language and tone of voice
- Demonstration, facilitated group review, pairs exercise with group review
- Establishing customer needs and responding to requests
- Questioning
- Active listening - including taking notes
- Summarizing
- Practical exercises in pairs and trios with group discussion
- Handling work based customer requests
- Identifying challenging customer requests
- Responding to challenging customer requests assertively
- Group discussion, short practice sessions in pairs with feedback
- Service recovery
- Turning disappointment into delight
- Identifying the nature of customer complaints
- Responding to customer complaints
- Introducing colleagues to resolve customer service issue
- Group discussion, presentation, exercise with group review
- Complaint handling practice
- Practice brief
- Practice sessions
- Complaint handling practice sessions with feedback, group review
- Building customer relationships
- Relationship triangle - trust and loyalty
- What differentiates us from our competitors?
- Identifying ways to add value and exceed customer expectations
- Following up
- Presentation, revolving flipchart exercise in small groups, group review
- Applying the learning and next steps
- Review of learning and action planning
- Course feedback
1- Expert Trainer
2- Refreshments Throughout the day
3- Lunch
4- Certificate upon completion
Whether you are a business owner or a person who wants to improve your retail/personal engagement and gain competitive advantage, Q F M Training Customer Service Training could be the ideal solution.
A fun and engaging training course, that teaches you the skills needed to turn your customers into "raving fans" who buy from you again and again.
What are you waiting for?
Book your space now & take the advantage of our day training for only 550 AED
This course is no longer available.
Course details
By the end of this one-day course, the participants will have:- Adopted a consistent, professional style when speaking with customers
- Developed skills in engaging with customers and handling their enquiries effectively
- Listened effectively, asked questions and summarized to respond fully to a customer request
- Identified ways they can add value to customer relationships and exceed expectations
- Practiced how to turn customer service disappointment into a positive experience
- Defining Customer Service
- What does great service look like and feel like?
- Sharing our own experiences of good and bad service
- Responsibility for customer service
- Stepping into your customers' shoes
- Individual and group exercises, facilitated group discussion
- Handling customer enquiries
- Customer contact model and service standards
- Creating lasting first impressions
- Building and maintaining rapport
- Using positive language and tone of voice
- Demonstration, facilitated group review, pairs exercise with group review
- Establishing customer needs and responding to requests
- Questioning
- Active listening - including taking notes
- Summarizing
- Practical exercises in pairs and trios with group discussion
- Handling work based customer requests
- Identifying challenging customer requests
- Responding to challenging customer requests assertively
- Group discussion, short practice sessions in pairs with feedback
- Service recovery
- Turning disappointment into delight
- Identifying the nature of customer complaints
- Responding to customer complaints
- Introducing colleagues to resolve customer service issue
- Group discussion, presentation, exercise with group review
- Complaint handling practice
- Practice brief
- Practice sessions
- Complaint handling practice sessions with feedback, group review
- Building customer relationships
- Relationship triangle - trust and loyalty
- What differentiates us from our competitors?
- Identifying ways to add value and exceed customer expectations
- Following up
- Presentation, revolving flipchart exercise in small groups, group review
- Applying the learning and next steps
- Review of learning and action planning
- Course feedback
1- Expert Trainer
2- Refreshments Throughout the day
3- Lunch
4- Certificate upon completion
Whether you are a business owner or a person who wants to improve your retail/personal engagement and gain competitive advantage, Q F M Training Customer Service Training could be the ideal solution.
A fun and engaging training course, that teaches you the skills needed to turn your customers into "raving fans" who buy from you again and again.
What are you waiting for?
Book your space now & take the advantage of our day training for only 550 AED Updated on 03 September, 2018
Eligibility / Requirements
- The above course is only valid subject to a group class training of maximum of 20 participants per batch.
- The above offer is valid 20 days from the date of this quotation. Thereafter, price shall be revised.
- These terms of business apply to all Quintessential 4Media engagements, be they workshops, seminars, and courses, coaching appointments, or paid consultancy dates, unless specifically agreed otherwise in writing.
- Quintessential 4Media Training is the trading name of Q F M Management Consultancy. Registered in Dubai, United Arab Emirates.
- Payment
- The course fees must be paid, in full, at least 14 days before the start of the course. Rate is exclusive of any VAT applicable for courses from Jan 1st 2018.
Course Location
About Quintessential 4 Media
Quintessential 4Media Training Solutions have created one of the most respected international providers of professional training. Since 2008, our organization has built a reputation for high-quality, convenient, and practical business-skills training around the EMEA region, in every industry and sector.
Today, with thousands of satisfied customers, we continue to pride ourselves in providing the superior training you’ve come to expect. Our cutting-edge research and course development are designed to meet the adult learning needs of your employees and your organization.
Some of our Key training offerings are…
- in-depth experience in the training industry,
- consistent and comprehensive course offerings,
- high-energy and content-rich presentations,
- multiple training tools, including training at your location, on-line learning, and seminars.
- 100% Satisfaction Guaranteed
We are dedicated to improving the way companies and individuals learn, use, and master their individual unique skills. Our educational solutions empower customers with choice, allowing them to determine when, where, and how they want their educational programs to be designed and delivered.
Whether you’re looking to change careers, or an experienced professional who wants to enhance your skills, there is no better choice than Quintessential 4Media Training Solutions.
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