Course details
In order to be a successful customer service agent you should have some skills like negotiation skills and also you should be aware of the rules of the floor and how to handle a call and a lot of other skills in the course.
Course Content
- what is customer service
- characteristics of a customer service agent
- types of customers
- how to deal with customers
- how to handle a call
- call flow
- feedback
Course Result
- know what skills you need to be a good agent.
- handle a call
- handle all types of people
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