Price: KWD 1,510
- Locations: Dubai Abu Dhabi - United Arab Emirates As Sahifah - Jeddah Riyadh Al Ghubrah South - Muscat Qudaibiya - Manama Kuwait Doha - Qatar
- Duration: 5 Days
Course details
Introduction:How your customers experience your company is critical to your ; Poor customer experiences can have catastrophic effects on brand in a very short space of ; Positive ones, on the other hand, reinforce and strengthen your ; Delivering a valuable and differentiated experience for customers is essential to any organisation's strategy for growth and business survival.
This highly interactive course provides delegates with a methodology for designing and delivering a customer experience which positively reflects their brand and increases business from both new and existing customers. From strategy through to implementation and evaluation, delegates will learn how to create a deliberate and consistent customer experience which increases retention, generates positive word of mouth and builds customer loyalty.
Delegates will leave the course with clear action plans for creating an internal service culture focussed on delivering seamless customer experiences which support the brand and generate positive business outcomes.
Objective:
By the end of this interactive training programme, you will be able to:
- Identify the elements of an effective customer experience strategy
- Strengthen customer loyalty through differentiated experiences
- Select effective techniques for bringing the voice of the customer into your organisation
- Map your customer journeys
- Encourage a service culture
- Develop an action plan to create seamless customer experiences
Job roles this course is suitable for:
Head Of Customer Service , Marketing Director , brand manager , Customer Service ManagerCourse Location
About London Training For Excellence
London Training for Excellence - A Leading International Training ProviderLondon Training for Excellence (LondonTFE) offers over 400 training courses for business entities and individuals in more than 30 locations worldwide, including cities such as London, Paris, Amsterdam, Istanbul, Dubai and New York.
LondonTFE provides courses designed to transform delegates' training, helping them develop and sharpen essential skills throughout their career growth journey.
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Our professional trainers deliver our courses, each respected in their specialist field. They pass on diverse, fresh perspectives with hands-on-experience to enhance individuals' insight and productivity, enabling delegates to excel in their personal development and careers.
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We provide a real-life education that inspires and encourages learning in a diverse environment. Our friendly team becomes your training partner, coach and guide as you embark on a journey to realise your full potential.
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Why choose London Training for Excellence
Over the past 10 years, LondonTFE have extended our industry expertise, business acumen and insight to craft solutions that maximise participants’ productivity and enable them to deliver their full potential. Our clients range from large corporations and government bodies to small private firms and sole traders. Accumulating over 65,000 training hours, we gained the trust of our customers, who rated 4.9* average reviews for our courses and quality services. We also provide evolving training courses, for instance, AI and machine learning courses for delegates to master the technologies ahead. We always provide the most updated materials to guarantee delegates' best interest.
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