- Duration / Course length: Upto 3 Hours Start now
- Accredited by: CPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
In today's digital age, maintaining robust relationships with customers is paramount. The global landscape of business is rapidly shifting, with professionals proficient in Customer Relationship Management (CRM) being increasingly sought after. According to global statistics, CRM specialists command impressive salary packages and enjoy a rising job demand worldwide.
Our CRM � Customer Relationship Management course offers an in-depth exploration of this critical field. Delve into the world of CRM fundamentals, strategies, data analysis, databases, deepening customer relationships, and more. By the end of this course, you'll be equipped with the theoretical knowledge necessary to grasp the ever-evolving future of CRM, ensuring you stay ahead in the competitive job market.
Learning Outcomes
Understand the core concepts of CRM.
Recognize the foundations of CRM strategies.
Analyze CRM-related data efficiently.
Gain insight into CRM databases' structure.
Develop strategies to deepen customer ties.
Address and resolve customer complaints effectively.
Anticipate and comprehend the future trends in CRM.
Description
Customer Relationship Management (CRM) lies at the heart of successful businesses, enabling them to foster and maintain long-lasting relations with their clientele. Our comprehensive course uncovers every facet of CRM, starting from its introduction, diving into its strategic underpinnings, and culminating in the futuristic trends. Why is data analysis pivotal in CRM? How do CRM databases play an integral role? Why is deepening customer relationships essential? This course addresses these questions and more. Mastering these modules not only boosts your theoretical knowledge but also provides a foundation for better decision-making, forecasting, and strategizing in any business setting. Grasping these benefits elevates your profile, setting you apart in professional settings.
Course curriculum
Module 01: Introduction to Customer Relationship Management (CRM)
Module 02: CRM Fundamentals
Module 03: CRM Strategies
Module 04: Data Analysis in CRM
Module 05: CRM Databases
Module 06: Deepening Customer Relationship
Module 07: Handling Customer Complaints
Module 08: Future of CRM
Who Is This Course For?
Business management students
Marketing professionals
Entrepreneurs and startup owners
Strategy consultants
Career Path
CRM Analyst
Relationship Manager
CRM Strategy Consultant
Data Insight Manager
Customer Experience Specialist
CRM Database Administrator.
Eligibility / Requirements
To enrol in this course, all you need is a basic understanding of the English Language and an internet connection.
