Crisis management

Course details

Benefits

• Gain an overview of crisis management procedures
• Understand crisis management best practice
• Learn the roles and responsibilities of a crisis management team
• Understand how to correctly handle internal and external communications
• Understand the processes required for effective crisis management, and how to put these into practice

Objectives

• Assess the crisis management strategy employed by the delegate’s organisation
• Design an effective crisis management team
• Implement a programme for developing a crisis management plan
• Establish a training programme for the crisis management team

Course Content

• Fundamentals
• The characteristics of a major crisis
• The principles of crisis management
• Crisis Management Plan
• Aims and objectives
• Roles and responsibilities
• Detailing and allocating key tasks
• Identifying a crisis
• Categorizing crises
• Crisis management team meetings
• The role of media handling
• Communications
• Internal and external
• Communication equipment
• Managing the information flow