Conflict Resolution Management Skills - The 7-step conflict management skills to resolve all conflic

Course details

Upon completion of this workshop, the participants will be able to:

Understand what conflict and conflict resolution means
Understand all six phases of the conflict resolution process
Understand the five main styles of conflict resolution
Be able to adapt the process for all types of conflicts
Be able to break out parts of the process and use those tools to prevent conflict
Be able to use basic communication tools, such as the agreement frame and open questions
Be able to use basic anger and stress management techniques

Date
1. Monday, 14 July and Tuesday, 15 July 2014

2. Tuesday, 29 July and Wednesday, 30 July 2014

Trainer
Mr. Laurence Lee

CIDIT, CH(USA), MNCH(UK), IACT, IAPLT
Laurence Lee has been a life skills coach for over 20 years and has a sales career that spans 32 years, from sales of products on the ground to marketing, being a hotelier, advertising, event promotions, exhibitions, ID work and realty. He has taken on many management roles and was most recently a Regional Project Director in an international architectural glass firm working with developers, architects and organisations related to the construction industry.

Mr. Paul Yap

Bachelor of Science (Computer Science), National University of Singapore (NUS),1987
Graduate Diploma in Marketing, MIS, 1989
Mr. Paul Yap has more than 25 years of illustrious experiences, working in a diverse scope of operations - from managing educational institutions, recruitment and training centers to engineering product development, production and inventions.

For whom and why:

Management Staff, HR Officers, Project Leaders, Supervisors, Customer Service Officers and People who require skills in handling/dealing with conflicts.

Company may claim PIC for the course fees for more details.
Certificate of Completion Bradford-Rex College of Hospitality and Management