Conflict Resolution Dealing with Difficult People

Course details

We always get into a routine, so either we feels like everyone we speak with is having a bad day, or we are having a bad day ourselves. We feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive. Sometimes we can be equally awkward ourselves. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interaction with somebody.

Success comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations.

Course objective

• Recognize how their own attitudes and actions impact others.
• Use new and effective techniques for dealing with difficult people.
• Use techniques for managing and dealing with anger.
• Develop coping strategies for dealing with difficult people and difficult situations.

Course Modules:

• Module 1: Conflict as Communication
• Module 2: Benefits of Confrontation
• Module 3:Preventing Problems
• Module 4: Getting Focused
• Module 5: Managing Anger.
• Module 6: Dealing with Problems
• Module 7: The Three-Step Conflict Resolution Model
• Module 8: Practice Makes Pretty Good
• Module 9: Changing Yourself
• Module10: Why Don’t People Do What They Are Supposed To?
• Module11: De-Stress Options to Use When Things Get Ugly