Configuring Microsoft Dynamics 365 for Customer Engagement

Course details

This course willtake you through all the steps and knowledge needed to configureMicrosoft Dynamics 365 for Customer Engagement, including;

1. Administrative Settings

2. Security

3. Email Integration

4 Integrating withOffice 365

5. Automating system behavior with Workflows, Dialogs and Business Process flows

This course is ideal for System Administrators, Business Administrators and Consultants wanting to best understand how to configure and manage Dynamics 365for Customer Engagement, and Business Owners who want to empower their organization with Collaboration and Business Automation

This course will take you through detailed principles and best practices for each topic, along with demonstrations that will be easy to follow and replicate. Will confirm your understanding via quizzes and share best practice for real implementations

This course will also help in preparation for the configuration topics of Exam MB2-716 MicrosoftDynamics 365Customization and Configurationwhich amounts to 40 - 50% of the exam.