Communication Skills for Professional & Personal Life

Course details

• Learn the importance of good communication skills
• Develop new communication skills to build longer-lasting relationships
• Understand how to shape your questions in a concise manner to get the most meaningful answers.
• A perfect course for anyone looking to improve the way they communicate with others in their life.

This course will take you through some effective, proven and simple-to-use techniques for improving the way that you communicate with others in your life. Whether it is in your personal or your professional life, this course will provide you with the foundation to build stronger relationships with others through exercises and lectures to help you develop those crucial techniques.

Your course instructor Kain Ramsay is an innovator in psychology and a leader in the personal development industry. Kain studied psychology and sociology in Edinburgh before undertaking further study in Neuro Linguistic Programming, Counselling and Theology. Mr. Ramsay is a highly successful entrepreneur and philanthropist who has dedicated much of his career to creating life-changing self improvement resources for others.

This is a great course for anyone who wishes to improve the way that they communicate with other people. This could be someone in personal life who you want to grow closer to, or someone in your professional life, or even both. This course will allow you to improve those relationships and move forward in your life.

• Introduction to the course
• Say hi to your fellow students and tell them why you're taking this course!
• Share this course with your family and friends!
• The basics: the three commandments of great communications
• Defining superficiality
• Self awareness
• Brick walls: recognising communication barriers
• Hearing versus listening

• The art of mind control
• Handout - Communication skills self-assessment
• Body language and self-image
• Breaking down our communications
• Winning over hearts and minds
• Handout - Learning from the past
• Understanding the halo effect
• Trust: the prerequisite for open communications
• The difference between monologue and dialogue
• The levels and stages of a relationship
• The levels and stages of trust
• Foundations for authentic communication
• Foundations for authentic trust
• Understanding human needs
• Understanding people types

• Introducing core communication skills
• The importance of appropriate emphasis
• Practising Emphasis
• Handout - practising emphasis workbook
• Effective use of emotion
• Integrating empathy
• Advice on giving advice
• Appropriate challenging
• Integrating appropriate silence
• Reflection and paraphrasing
• The power of authenticity
• Summarising what your hear
• Offering unconditional positive regard
• Active listening and self-disclosure
• End of section exercise

• Asking better questions
• Open and closed questions
• Handout - Translating yes and no questions
• Closed interrogation questions
• Probing questions
• Chunking up and chunking down
• Relationship building 'softeners'
• The dilemma diffuser
• Handout - Responding to questions appropriately

• Listening quiz notes
• Quiz 1 - Listening skills quiz
• Handout - The listening skills workbook
• Agreement and disagreement frames
• A foolproof approach to answering tough questions
• Imploding ambiguities
• Understanding intonation patterns
• End of section exercise

• Introduction to storytelling
• Storytelling for perception shifting
• Self disclosure: leading by example
• The 'truth, trust, time' principle
• Elements of the storytelling triangle
• Plato's perspective on storytelling
• The 'open loop' storytelling sequence
• The 'closed loop' storytelling sequence
• Inception storytelling secrets

• Recommended reading list
• Closing thoughts and summary

• What will you learn next?