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- Payment Terms: Enquire
- Duration / Course length: 5 Days
- Starting Date: Enquire About It
- Timings: Enquire
Course details
OverviewHigh performing teams all have one thing in common. Highly effective communication. On this course delegates will explore how different types of communication work from message creation and transmission through to interpretation. They will also consider the various barriers to communication and how to overcome them.
During the course delegates will look at how group dynamics impact communication. Through practical exercises in a variety of different workplace scenarios delegates will have the opportunity to use different techniques and approaches and discover what works best for them.
Objective
By the end of this interactive training programme, you will be able to:
- Communicate more effectively with your boss and co-workers.
- Feel at ease in any business setting: meetingsclient lunches and social functions.
- Deal with difficult conversations and tough situations calmly and confidently.
- Keep your attitude positive and your motivation high.
- Communicate assertively and confidentlywithout coming across as overly aggressive.
- Make a dynamic first impression with everyone you meet.
- Double the amount of information you receive by using active listening skills.
- Improve work relationships by building rapport with co-workers up and down the ladder.
- Earn the reputation of an effective communicator who's a highly valuable asset to the organization.
Who Should Attend
- HR Personnel
- Help Desk Staff
- Frontline staff
- Administrative assistants
- Sales Personnel
- Customer service personnel
- IT professionals
- Team leaders
Course Outlines
Module 1 – Introduction
- The nature of Communications - Creation Transmission and Interpretation of information.
Module 2 - Barriers to effective communications
- Overcoming barriers to communication.
- The main categories of communication.
- Analysing different types of communication.
- Presentation Techniques.
Module 3 - Managing Effective Meetings:
- Objectives
- Agenda preparation
- Taking minutes
- Gaining participation and contribution of members:
- Involving the team
- Action Planning
- Achieving the objectives of the meeting
Module 4 - Negotiation Techniques Strategies and Tactics.
- Influencing techniques - different approaches
- Interpersonal Skills
- Stress and its effect on Interpersonal skills
- The Change Environment and its effect on Interpersonal skills
- Positive attitudes
Module 5 - Relationships with superiors peers and subordinates.
- Group dynamics.
- Effective Teamwork.
About London Training For Excellence
Empowering Professionals for Over a Decade
London Training for Excellence is a leading provider of professional development programmes, established in 2013. For over eleven years, we have been committed to equipping individuals and organisations with the skills and knowledge they need to excel in today's ever-evolving business landscape.
A Breadth of Expertise
We offer a comprehensive range of training solutions across a diverse set of industries, including:
- Artificial Intelligence (AI): Stay ahead of the curve with cutting-edge training on AI applications, machine learning and data analysis.
- Contact Management: Learn best practices for building and nurturing relationships, managing communication workflows and leveraging technology to optimise your outreach efforts.
- Engineering: Enhance your technical expertise and stay current with the latest advancements in various engineering fields.
- Finance and Legal: Gain a deep understanding of financial concepts, legal frameworks and compliance requirements.
- Human Resources: Navigate the complexities of HR practices, from recruitment and onboarding to employee relations and performance management.
- Leadership and Management: Develop your leadership skills, communication techniques and team-building strategies.
- Logistics: Optimise your supply chain operations and ensure efficient delivery of goods and services.
- Marketing and Sales: Develop effective marketing strategies, hone your sales skills and drive business growth.
- Oil and Gas: Gain specialised knowledge and skills relevant to the oil and gas industry.
- Project Management: Master the art of project planning, execution and delivery to ensure successful project outcomes.
Our Approach
At London Training for Excellence, we believe in delivering high-quality, interactive training programmes that cater to diverse learning styles. Our experienced instructors are industry experts who combine theoretical knowledge with practical application.
Flexible Learning Solutions
We understand that busy professionals require flexible learning options. We offer a variety of delivery methods to suit your needs, including:
- In-person training: provides more significant face-to-face interaction. In a classroom setting, attendees can connect in real-time. In-person training also offers more opportunities for group activities and interactive projects.
- Online Courses: Our comprehensive online courses allow you to learn comfortably in your working environment.
- In-Company Training: Tailor training programmes specifically for your organisation's needs and deliver them on-site for maximum impact and employee convenience.
Investing in Your Success
By investing in training and development with London Training for Excellence, you will gain the knowledge and skills necessary to achieve your professional goals and contribute to the success of your organisation.
Contact Us Today
Let London Training for Excellence help you unlock your full potential and drive positive organisational change. Contact us today to discuss your training needs and explore how we can empower your workforce for the future.
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