Certified Performance Management

Course details

Overview
Step into the dynamic world of Performance Management with this intensive 5-day training designed to offer a comprehensive understanding of the principles tools and strategies essential for effective performance assessment and enhancement. Through a blend of theoretical knowledge and hands-on exercises participants will unravel the intricacies of setting monitoring and achieving performance standards that align with organisational goals. Participants will learn how to communicate performance expectations provide constructive feedback and conduct performance reviews and appraisals. They will also develop the skills to address underperformance engage and motivate employees and recognise and reward high performance. The course combines lectures interactive discussions case studies and practical exercises to ensure participants understand performance management best practices and apply them to real-world situations. Upon completing the course participants will be well-equipped to implement effective performance management systems within their organisations and contribute to developing a culture of continuous improvement and high performance.

Objective
Grasp the foundational concepts and significance of performance management in today's corporate landscape.
Master the art of setting clearachievableand measurable performance objectives.
Gain insights into various performance evaluation toolstechniquesand best practices.
Understand the linkage between employee motivationfeedbackand performance.
Navigate the challenges of performance management and design strategies for continuous improvement.
Apply coaching and mentoring techniques to improve employee performance and address underperformance.
Create and maintain a high-performance culture by engaging and motivating employees and recognising and rewarding high performance.

Who Should Attend
Managers and team leaders manage employee performance and oversee team or departmental goals.
Human Resources (HR) professionals are responsible for implementing performance management systems, conducting performance reviews, and providing employee development opportunities.
Business analysts and strategists involved in developing and tracking KPIs and organisational goals.
Organisational development specialists focus on improving performance and productivity within the organisation.
Project managers must monitor and evaluate project performance and ensure alignment with organizational objectives.
Executives and senior leaders interested in cultivating a high-performance culture and improving overall organisational performance.
Consultants and trainers who provide performance management advice and training to clients.
Any professional is interested in enhancing their understanding of performance management principles and techniques to improve their ability to manage and lead teams effectively.

Course Outlines
Day 1: Introduction to Performance Management
Unpacking Performance Management: Definition scope and significance.
Differentiating between performance appraisal and performance management.
Overview of the Performance Management Cycle.
Interactive session: Identifying participant organisations' current performance management practices.

Day 2: Setting Effective Performance Objectives
The art of SMART goals (Specific Measurable Achievable Relevant Time-bound).
Linking individual performance objectives to organisational goals.
Role of job descriptions in performance management.
Workshop: Crafting performance objectives for various job roles.

Day 3: Tools and Techniques for Performance Evaluation
Introducing various performance evaluation tools: 360-degree feedback self-assessment and more.
The role of Key Performance Indicators (KPIs).
Benefits and challenges of quantitative vs. qualitative evaluation.
Group activity: Designing a performance evaluation form.

Day 4: Employee Motivation and Feedback Mechanisms
The psychology of motivation and its impact on performance.
Constructive feedback: Techniques and timing.
Case studies: Real-world examples of feedback influencing performance.
Role-playing: Conducting effective performance review meetings.

Day 5: Overcoming Challenges & Fostering Continuous Improvement
Common pitfalls in performance management and how to navigate them.
Integrating technology and data analytics in performance management.
Fostering a culture of continuous learning and improvement.
Course wrap-up feedback and certification distribution.