- Duration / Course length: Upto 9 Hours Start now
- Accredited by: CPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Quality is not just a buzzword, it is a strategic advantage that can make or break your business. If you want to learn how to design and implement a quality management system (QMS) that aligns with your organisational goals and customer needs, then this Certificate in Strategic Quality Management course is for you.This course will teach you the principles and practices of strategic quality management, from the concept of quality and its dimensions to the ISO standards and system management approaches. You will learn how to use quality tools and techniques to analyse your business processes, identify gaps and opportunities, and plan for improvement actions.
You will also gain valuable insights into the ISO 9001:2015 core concept, which is the process approach. This approach helps you manage your QMS as a set of interrelated processes that deliver value to your customers and stakeholders. You will learn how to define quality objectives, measure performance, conduct SWOT analysis, and implement corrective and preventive actions.
Upon completion of this course, you will have the skills and knowledge to apply strategic quality management to your own organisation and improve its performance, efficiency, and customer satisfaction. Enrol now and take your quality management skills to the next level!
Key Features of the Course:
- Lifetime access to the course
- No hidden fees, only pay the price of the course which includes exam fees.
- Recognized qualification upon successful completion of the course
- Study from anywhere, anytime, whenever it is convenient for you.
- Affordable and engaging e-learning study materials
- Study at your own pace from tablet, PC, or smartphone
- Online tutor support when you are in need.
Course Structure
- Course Structure
- What is Quality
- What is ISO
- What is a System – Management System
- What is Policy – Quality Policy
- What is Vision, Mission & Strategy
- QA Vs QC
- Effectiveness Vs Efficiency
- Verification Vs Validation
- Conformity Vs Nonconformity Vs Defect
- Correction Vs Corrective Action Vs Preventive Action
- Risk & Preventive Action
- What is Competence
- What is the Context of the Organization
- Who are the Interested parties
- What are the Needs & expectations
- Management System Requirements
- Who is a customer
- What is Customer Satisfaction
- Product Vs Service Vs Process
- Document Vs Record
- What is Customer Complaint
- Measuring Vs Monitoring Vs Performance
- Who is Responsible
- Responsibility Vs Accountability
- Quality Management Principles
- ISO 9001:2015 Core Concepts
- Major terminology Differences
- Documented Information
- Major changes – Organizational Knowledge
- Major changes – Risk Based Thinking
- Process Approach Concept-1
- The PDCA Model
- Process Approach Concept-2
- Process Approach in ISO 9001:2015
- Key Benefits
- PDCA in ISO
- Understanding the Organization and its Context
- Internal & External issues
- SWOT Analysis
- Interested Parties & their Needs & Expectations
- KANO Model
- Understanding the context – Summary
- Choosing your Strategic Objective
- Strategic Map Examples-1
- Strategic Planning Process
- What is a Vision
- How to Create a Vision Statement
- What is a Mission
- SMART GOAL
- SMART Goal Example
- Strategic Map Examples-2
- Context Chapter Summary
- Quality Objectives & Planning
- ISO & SMART
- Objectives Origin
- Objectives Examples
- Goal Vs Objective-1
- Goal Vs Objective Example
- Goal Vs Objective-2
- Performance Evaluation in ISO 9001:2015
- Customer Satisfaction
- Analysis & Evaluation
- Dashboard Examples
- Management Review Meetings
- Improvement
- Nonconformity & Corrective Action Origin
- Nonconformity & Corrective Action Example
- Nonconformity & Corrective Action Origin
- Continual Improvement
- Analysis Mindset
- Quantitative Vs Qualitative
- Now What?
- Course Summary
- SIPOC
- Flowcharts
- Control Charts
- Cause and Effect Diagram
- Pareto Chart
- 5 WHYs
- Other Tools
- See you soon
- Bonus Lecture
- Have a solid grasp of strategic quality management
- Strengthen your knowledge of performance evaluation
- Learn about quality, ISO and system management
- Grasp the fundamentals of vision, mission and strategy
- Explore the quality management principles
- Understand the core concepts of ISO 9001:2015
- Deepen your understanding of the process approach
- Learn about SWOT analysis
- Familiarise yourself with the tools used in QMS
Eligibility / Requirements
Enrollment in this course is open to anyone with any academic background, and no prior experience or qualifications are necessary for participation.
Job roles this course is suitable for:
Quality Coordinators , Quality Managers , Process Improvement Specialists , Quality Assurance Analysts , Compliance Managers , Operations Managers , Supply Chain ManagersAbout London Institute of Business & Management
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