Communication Skills Course

Brentwood Open Learning College

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Duration / Course length: Upto 125 Hours Start now
Accredited by: ABC Awards
Certificates:
Sample certificate
Course delivery: This course is delivered in presentation format

Course details

Communication Skills
Course Syllabus
This course consists of the following units:
Unit 1 – Fundamentals of Business Communication
Why Write is important
Four C’s of communication and writing
Word Agreement
Active and Passive Voice
Sentences and Sentence Types
Readability Index
Manners and Courtesy
Practical Language
Inclusive Language
Sentence Construction
Punctuation
Unit 2 – Writing Business Letters
Business Documents
Beginning the Letter
Closing the Letter
Hyperlinks in Email Messages
Email Protocol for Administrative Assistants
HTML Format Versus Plain Text
What Messages Are Inappropriate for Business Email
Plus more
Unit 3 – Writing Effective Emails
E-mail Basics
Spelling and Proofreading
Proofreading Tips
Unit 4 – Writing Memos
The Anatomy of a Memo
Reviewing Your Writing
Unit 5 – Communicating Effectively by Telephone
Communication Skills
The Importance of Empathy
Defining Communication
Asking Questions
Telephone Techniques
Handling Everyday Requests
Tips and Tricks about communication skills
Course Benefits:
Full Tutor Support
Self paced, no fixed schedules
Available to students anywhere in the world
24/7 Access to the LMS ( Learning Management System )
Easy to understand quality e-learning study materials.
Course Material
All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.
Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:
Online course materials
Question papers
Additional Supporting Material
Useful Links
Course assessment
You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
Tutor Support
When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress. Updated on 20 April, 2021

Eligibility / Requirements

Communication Skills
No particular entry requirement.
Option 1
Communication Skills Certificate QLS Level 2 endorsed by Quality Licence Scheme
Certificate Fee: £75 + postal charges
Option 2
Communication Skills Certificate issued by BOLC
PDF Certificate - FREE
Hard copy - £25 + postal charges
Option 3
CPD Accredited Certificate
(PDF format)=£30
(Hard copy)=£65 + postal charges
*Postage Charges: National £9, International £15

Job roles this course is suitable for:

Secretary , Receptionist , Administration

About Brentwood Open Learning College

Brentwood Open Learning College is UK's leading online and distance learning platform. We specialise in online learning and correspondence courses.
Where ever you are in the world you can choose from our accredited courses. Our aim is to make skills affordable and accessible for people from all walks of life. We provide a platform where you can polish your potentials by getting all the necessary skills, training and education you need for your successful life.
We offer a market-leading range of accredited courses in a wide variety of contemporary subjects and specialisms. Whether looking to enhance your CV, further your career prospects or simply explore a new subject entirely, you’ll find exactly what you’re looking for with BOLC.
Why Study with BOLC?
Every year, thousands more students join BOLC to take advantage of our unique distance learning services. As a BOLC student, you’ll benefit from: