Cisco Certified Network Professional Voice (CCNP Voice) validates advance knowledge and skills required to integrate into underlying network architectures. Furthermore, this certification validates a robust set of skills in implementing, operating, configuring, and troubleshooting a converged IP network. With a CCNP Voice certification, a network professional can create a collaboration solution that is transparent, scalable, and manageable.

CCNP Voice professionals perform functions necessary to implement and open gateways and gatekeepers, install and configure single-site Cisco Unified Communications Manager solutions, including call routing and signaling. CCNP Voice professionals also implement Unified Communications Manager multisite solutions, including dial plans, remote site survivability during WAN failure, and bandwidth reduction solutions for IP WAN, as well as troubleshoot and create fixes for Unified Communications Manager, Call Control Discovery, SIP Precondition, and Mobility Cross Cluster.



  • Describe a Dial Plan
  • Describe the Basic Operation and Components Involved in a VoIP Call
  • Implement Cisco Unified Communications Manager Express to Support Endpoints using CLI
  • Describe the Components of a Gateway
  • Implement a Gateway
  • Implement Cisco Unified Border Element
  • Describe the Need to Implement QoS for Voice and Video
  • Describe and Configure the DiffServ QoS Model


  • Perform Initial Setup of a Cisco Unified Communications Manager Cluster
  • Describe and Configure Cisco Unified Communications Manager to Support On-Cluster Calling
  • Describe and Configure a Route Pplan for Cisco Unified Communications Manager to Support Off-Net Calling
  • Describe and Configure Cisco Unified Communications Manager Media Resources
  • Describe and Configure the Cisco Unified Communications Manager to Support Features and Application


  • Describe and Implement Centralized Call Processing Redundancy
  • Describe and Configure a Multi-Site Dial Plan for Cisco Unified Communication Manager
  • Implement Call Control Discovery and Cisco Inter Company Media Exchange
  • Implement Bandwidth Management and Call Admission Control
  • Implement Mobility Features


  • Apply the Cisco Recommended Methodology used to Determine General Unified Communications System Problems and Issues
  • Identify Available Tools to Operate and Troubleshoot a Unified Communications System
  • Troubleshoot Registration Issues
  • Troubleshoot Call Setup Issues
  • Troubleshoot Database Issues
  • Troubleshoot Call Control Discovery and Cisco Inter Company Media Exchange
  • Troubleshoot Application Issues
  • Troubleshoot Media Resources
  • Troubleshoot Voice Quality Issues


  • Configure Cisco Unity Connection
  • Configure Cisco Unity Express using the GUI
  • Configure VPIM to network Cisco Unity Connection and Cisco Unity Express
  • Implement Cisco Unified Presence solution

Modes Of Training

The following modes of training are available for this course

  • Regular duration Training program
  • Fast Track Training program
  • Customized Bootcamp
  • Customized Online Training program

We_They, located in Dubai, UAE, was established in the year 1993, focusing on IT skillset building for Emiratis and expatriates in the region.  We are a well-established IT skills training institute and have been training a diverse range of students in entire UAE successfully for nearly two decades. Our focus is on IT Networking and Security training  and we conduct courses leading to certifications from the World class vendors like Cisco, EC Council, Microsoft, etc. The methodology of our training implies that a candidate is capable of working on and implementing projects on any technology and vendor. We have proven our expertise in this domain by entitling large numbers of CCIEs by achieving highest success rate.

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