The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voice-mail solutions.

Nowadays it is rare to find a company which does not use VoIP. Businesses around the globe are realizing the efficiency of combining their telephone and data systems in one unified system. As a CCNA Voice certified candidate, you can handle their basic routing and switching functions (CCNA R&S) along with voice network.


Characteristics of a Cisco Unified Communications Solution:

  • Describe the Cisco Unified Communications components and their functions
  • Describe call signaling and media flows
  • Describe quality implications of a VoIP network

Provision End Users and Associated Devices:

  • Cisco Unified Communications Manager
  • Cisco Unified Communications Manager Express
  • Calling privileges function and impact on system features
  • Enable end users for Cisco Unified Presence
  • Verify user features are operational

Configure Voice Messaging and Presence:

  • Describe user creation options for voice messaging
  • Create or modify user accounts for Cisco Unity Connection
  • Describe Cisco Unified Presence
  • Configure Cisco Unified Presence

Maintain Cisco Unified Communications System:

  • Generate CDR and CMR reports
  • Generate capacity reports
  • Generate usage reports
  • Generate RTMT reports to monitor system activities
  • Monitor voicemail usage
  • Remove unassigned directory numbers
  • Perform manual system backup

Provide End User Support:

  • Verify PSTN connectivity
  • Define fault domains using information gathered from end user
  • Troubleshoot endpoint issues
  • Identify voicemail issues and resolve issues related to user mailboxes
  • Describe causes and symptoms of call quality issues
  • Reset single devices
  • Describe how to use phone application

Modes Of Training

The following modes of training are available for this course

  • Regular duration Training program
  • Fast Track Training program
  • Customized Bootcamp
  • Customized Online Training program
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