Call Centre Online Training

Course details

Dealing with customers over the phone is a highly valuable skills to have in any professional's skill-set, and Call Centre Training will help develop and improve those skills for both newbies and experienced employees. This course will help you enhance your phone skills which will make you more confident, increase sales, and help acquire new clients while retaining your existing customers. A more capable professional is also one that is happier, and much more productive.

 How To Be An Excellent Call Centre Agent: The Blueprint course will save the organisation money as the employee turnover will be significantly lower. You will learn the skills to increase productivity and performance. This will produce an excellent working environment throughout the company and help achieve the employer and employees' goals at the same time. 

Training Goals:

• Learn best practice call centre strategies.
• Understand the various types of buying motivations.
• Understand the importance of SMART goals and how to create them
• Learn effective communication techniques
• Learn and apply phone etiquette