Call Center

Course details

Overview:

In today’s competitive business world, exceptional customer service is crucial for building strong client relationships and maintaining a positive brand image. Our Call Center Training in Dubai is designed to prepare professionals with the skills to handle customer interactions effectively, resolve issues efficiently, and enhance overall customer satisfaction.

This KHDA-approved course provides a structured learning experience with 26 hours of intensive training, covering 12 modules based on the latest call centre practices. With expert-led instruction and scenario-based learning, participants gain hands-on experience in customer service strategies, communication techniques, and performance-driven approaches. By the end of this Call Center course, professionals will be prepared to handle customer calls with confidence and efficiency, ensuring a seamless customer experience.

Importance of Call Centre Training in Dubai

• Enhances customer satisfaction – Learn to communicate effectively and resolve customer queries professionally.
• Improves problem-solving skills – Develop strategies to handle difficult customers and challenging situations.
• Boosts professionalism – Master phone etiquette, active listening, and rapport-building techniques.
• Strengthens sales and persuasion skills – Understand how to turn inquiries into successful business opportunities.
• Meets industry standards – Get trained in the best Call Centre UAE practices that align with global customer service benchmarks.

Benefits of the Call Centre Course

• Master communication techniques to deliver excellent customer support.
• Develop active listening and problem-solving skills for handling customer inquiries efficiently.
• Gain confidence in handling call centre operations and improving response times.
• Learn industry-proven strategies to build customer trust and loyalty.
• Enhance career opportunities with a KHDA-approved Call Centre Certification.
• Gain hands-on experience through role-playing exercises and real-world scenarios.

Course Modules
Module 1: Getting Started

• Introduction
• Training Objectives
• Pre-Assignment Review

Module 2: The Basics (I)

• Defining Buying Motives
• Establishing a Call Strategy
• Prospecting
• Qualifying
• Q&A Session

Module 3: The Basics (II)

• Getting Beyond the Gate Keeper
• Controlling the Call
• Difficult Customers
• Reporting
• Q&A Session

Module 4: Phone Etiquette

• Preparation
• Building Rapport
• Speaking Clearly - Tone of Voice
• Effective Listening
• Showing Empathy
• Q&A Session

Module 5: Tools

• Self-Assessments
• Scripting Techniques
• Utilizing Sales Scripts
• Making the Script Your Own
• Cheat Sheets
• The Sales Dashboard
• Q&A Session

Module 6: Speaking Like a Star

• S = Situation
• T = Task
• A = Action
• R = Result
• Q&A Session

Module 7: Types of Questions

• Open Questions
• Closed Questions
• Ignorant Redirection
• Positive Redirection
• Negative Redirection
• Multiple Choice Redirection
• Q&A Session

Module 8: Benchmarking

• Benchmark Metrics
• Performance Breakdown
• Implementing Improvements
• Benefits
• Q&A Session

Module 9: Goal Setting

• The Importance of Goals
• SMART Goals
• Staying Committed
• Motivation
• Overcoming Limitations
• Q&A Session

Module 10: Key Steps

• Six Success Factors
• Staying Customer Focused
• The Art of Telephone Persuasion
• Telephone Selling Techniques
• Q&A Session

Why Count on Learners Point?

• Industry-Expert Trainers – Learn from experienced professionals in Call Centre Dubai operations.
• Practical Training Approach – Engage in real-life case studies, role-playing, and interactive activities.
• KHDA-Recognized Certification – Earn a certification that enhances career prospects in the UAE and beyond.
• Flexible Learning Options – Choose between online and in-person training based on your preference.
• Career Advancement – Gain valuable skills that make you a sought-after professional in customer service roles.

Testimonials:

Ali S, Call Center Agent

"I can't thank the trainers enough for the comprehensive training provided in the Call Center Program. The real-world simulations and guidance prepared me well for my role as a Call Center Agent. I'm excited to start helping customers with their ;

David Akram, Customer Support Associate

"As someone new to the industry, the Call Center Training Program was a game-changer for me. The trainers' dedication and the program's content were spot on. I'm now a proud member of the team as a Customer Support ;

Join our Call Centre Training in Dubai today and take the first step toward a successful career in customer service. Enroll now! Updated on 09 June, 2025