About the Course
The purpose of this course is to provide students the necessary skills to improve their English language skills while working in a cosmopolitan Business environment dealing with multi cultural and multi ethnic staff
Who needs the course
HR Professionals, Sales & Marketing Professionals, and non native English speakers and anyone who wants to improve their English skills.
module 1 Introduction to Business English & Importance of Business Communication
Module 2 Understanding the Importance of Politeness in Business - Structures and Expressions of Politeness
module 3 Learn The Present, Past, and Future Tense
module 4 Learn to Prepare for Job interview
module 5 Application of Business English skills for Customer care
module 6 Learn How to Say Negative Things in a Positive Way
module 7 Learn Editing for Agreement in Business Writing
module 8 Learn Professional Telephone Etiquette
Compose an email to a customer outside your country
respond to a customer grievance
Interviewing a candidate applying for a Job
Convincing an angry customer
Learners Point is a leading KHDA affiliated educational Institute under Government of Dubai. We help progressive businesses get the best out of your teams through high impact, customizable and cost effective training solutions. Our handpicked trainers who are highly specialized will analyze your organization's training needs and can conceptualize, structure and deliver the best in class training best suited to your business.
We are specialized in offering competency-based trainings specifically designed for Hospitality Industry that combine customer experience management, Soft skills, General Management skills and with flavor of up-selling techniques. Our training solutions are different because they are bespoke as we understand our clients are unique and so as the dynamics in their needs.
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