Course detailsThe purpose of this course is to provide students the necessary skills to improve their English language skills while working in a cosmopolitan Business environment dealing with multi cultural and multi ethnic staff
Who needs the course
HR Professionals, Sales & Marketing Professionals, and non native English speakers and anyone who wants to improve their English skills.
- module 1 Introduction to Business English & Importance of Business Communication
- Module 2 Understanding the Importance of Politeness in Business - Structures and Expressions of Politeness
- module 3 Learn The Present, Past, and Future Tense
- module 4 Learn to Prepare for Job interview
- module 5 Application of Business English skills for Customer care
- module 6 Learn How to Say Negative Things in a Positive Way
- module 7 Learn Editing for Agreement in Business Writing
- module 8 Learn Professional Telephone Etiquette
- Compose an email to a customer outside your country
- respond to a customer grievance
- Interviewing a candidate applying for a Job
- Convincing an angry customer
About Learners Point Training Institute
Learners Point is a leading KHDA affiliated educational Institute under Government of Dubai. We help progressive businesses get the best out of your teams through high impact, customizable and cost effective training solutions. Our handpicked trainers who are highly specialized will analyze your organization's training needs and can conceptualize, structure and deliver the best in class training best suited to your business.
We are specialized in offering competency-based trainings specifically designed for Hospitality Industry that combine customer experience management, Soft skills, General Management skills and with flavor of up-selling techniques. Our training solutions are different because they are bespoke as we understand our clients are unique and so as the dynamics in their needs.
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