Online
- Duration / Course length: 3 Hours Start now
- Course delivery: This course is delivered in presentation format
Course details
Basics of CRM
The course will outline the basic concepts of modern Customer Relationship Management. It will train you to identify leads effectively and improve communication with your customers.
Following topics will be covered during this course:
- What is a Lead?
- Lead Qualification and conversion to contacts
- What is Opportunity / Deal / Prospect?
- Undestanding Sales Pipeline
- Overview of current CRM systems
- Understanding of Sales Procedures and Customer Relationship Management
- Gain knowledge of Sales Pipeline and why this is important
- Understand differences between Lead and Opportunities
- Build techniques to qualify Leads
- Gain exposure to current CRM systems
Job roles this course is suitable for:
Sales Executive , Customer Relationship Manager , Sales Person , Sales Manager , CRM/Direct Marketing Manager , Sales Director , Executive Director/CEO , CRM - Campaign ManagerAbout MakePossible Solutions Ltd
MakePossible solutions Ltd is incorported in the UK. The courses have been developed by group of professionals that are expert in their fields with more than 10 years commercial experience.
MakePossible Solutions also has association with UK universties. The courses provided by UK universities are clearly marked and will enable you to achieve a degree from UK university.
We can provide offline training as well.
