Avaya Aura Contact Center - Orchestration Designer Scripting

Course details

Overview:

In this course, you learn how to plan for, create, manage, and administer applications (scripts and flows) using the basic script commands and elements in the Orchestration Designer tool, available with Avaya Aura Contact Center - Manager. You will learn to combine commands, intrinsics, and expressions to design and develop Contact Center - Manager applications (scripts and flows), and you will learn scripting through live SIP- and AML-based systems connected to CS 1000 and Aura ME platforms.

Objectives:

• Upon completing this course, the learner will be able to meet these overall objectives:
• Write, validate, and edit applications using the flow and script editors\
• Perform basic application administration tasks within the Service Creation Environment (SCE) tool
• Use Call Treatments to provide treatments to callers
• Intrinsics and their use within applications
• Differences between Global and Call variables
• Create, edit, and delete variables
• Use Global variables appropriately in application design
• Design applications to incorporate the use of the Event Handler to
• trap unforeseen or failed events and provide an appropriate treatment
• Design applications to monitor for emergency situations and provide the appropriate treatment to callers during an emergency
• Design applications to integrate into a Host Data Exchange environment, including using the Provider.exe tool

Content:

• Application Variables
• Intrinsics and Expressions
• Creating Applications using Scripting Commands and Blocks
• Handling Emergency and Failed Conditions
• Handling Unscheduled Closures and Failed Conditions
• Host Data Exchange
• Final Project
• Troubleshooting and Interpretation
• Flow Charts and Handouts