Avaya Aura Communication Manager and Communication Manager Messaging Support

Course details

Content:

• Describe how CM interacts with the two platforms it is available upon in version 6.3 FP3.
• Identify the internal architecture of Communication Manager 6.3 SP3 by exploring some of its most relevant processes which are frequently made reference to, in logs; other CM outputs.
• Describe the ability of the CM to break down its endpoints ; resources into multiple locations to match local conditions in large deployments.
• Interpret the IMS SIP Architecture applied to CM and the real differences between Feature Server ; Evolution Server and how to fit them in SIP Application Sequence.
• Experiment with digit treatment, call processing ; call routing of incoming ; outgoing calls through CM.
• Analyse the H.323 umbrella applied to CM,Codecs, and Direct ; Intervening Network Regions
• Identify how CM deals with ISDN T1/E1 Trunk Interfaces, Signalling Groups ; Trunk Groups according to Standards.
• Define a logical approach to troubleshooting and identify common Best Practices for Technical Support.
• Identify, evaluate ; take actions on the most common CM issues in the field through a logical methodology.
• Analyse and resolve abnormal or undesirable CM behaviour based on alarms and events.
• Track down events in CM based on the most commonly used Logs.
• Identify Network Related issues beyond CM control.
• Recognize Phone ; PC port sharing scenarios.
• Capture ; Interpret network traffic related to CM endpoints ; elements.
• Apply additional check-up routines to guarantee the readiness ; correct operation of a Survivable Server.
• Define auxiliary servers that can be useful for Upgrades ; Updates.
• Perform CM Server Upgrades ; Updates across its various offers.
• Differentiate among upgrading methods for G650 ; G450-or-similar gateways and their various types of modules.
• Upgrade a phone based on the upgrade/settings files
• List the data types that are backed up for Communication Manager,Communication Manager Messaging and System Platform.
• Perform backups using different options in Communication Manager.
• Restore a backup in CM.
• Schedule a backup in CM and CMM.
• Perform System Platform backups.
• Restore a backup in System Platform.
• Identify the Communication Manager Messaging (CMM) internal architectureand its co-existence with Communication Manager (CM) in the CM Server
• Setup Desktop Messaging.
• Access Communication Manager Messaging (CMM) and enable it.
• Create a privileged login account and an unprivileged login account.
• Create a subscriber and assign permissions to a subscriber.
• Configure basic administration parameters.
• Create an Automated Attendant.
• Record a Broadcast Message.
• Configure the Enhanced List Application (ELA).
• Create and configure a customized announcement set.
• Configure Fax Messaging.
• Identify the performance reports that are
• available to monitor system performance.
• Analyse impacts of toll fraud and prevent
• unauthorized use of the messaging system and mailboxes.
• Perform a System Backup and Restore.
• Install CMM software updates.
• Analyse CMM alarms and events.
• Diagnose voice equipment issues.
• The most common issues in CMM systems and their resolution.