Course details
You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t.
The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This workshop is designed to help give you and your organization that edge.
What Will Students Learn?
- Recognize how anger affects your body, your mind, and your behavior.
- Use the five-step method to break old patterns and replace them with a model for assertive anger.
- Use an anger log to identify your hot buttons and triggers.
- Control your own emotions when faced with other peoples’ anger.
- Identify ways to help other people safely manage some of their repressed or expressed anger.
- Communicate with others in a constructive, assertive manner.
What Topics are Covered?
- What is anger?
- Costs and pay-offs
- Using an anger log
- The anger process
- How does anger affect our thinking?
- Understanding behavior types
- Managing anger
- Communication tips and tricks
About Task Training Center
TASK Is an independent firm with experience in the field of Supply Chain, Lean Six Sigma and Quality Management, They have been successfully providing Their clients with business and professional solutions, as Theyll as expertise in the organization. TASK offers an impressive range of international certification programs, consulting in the above fields. Their experienced consultants provide these services to a large number of organizations, both private and public. They pride Theirselves on Their track record and long-standing relationships with Their clients, many of whom have been with us since They started business.
TASK They understand that having top-rate professionals working in efficient teams is the heart of any company. Hence, They have created teams of the most skilled professionals and provided them with the right tools and environment to give their best.
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