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London Training For Excellence AI Enhanced Customer Relationship Management (CRM) London Training For Excellence
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AI Enhanced Customer Relationship Management (CRM)

London Training For Excellence

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Price: GBP 3,953
Instructor led live virtual classroom online. Classes may be individual or in group.

    Course details

    Overview
    This Londontfe course explores how Artificial Intelligence (AI) transforms Customer Relationship Management (CRM). Participants will learn to leverage AI-driven tools and techniques to enhance customer engagement improve decision-making and drive business growth. Each session focuses on integrating AI with CRM strategies for a competitive edge. This course equips participants with cutting-edge knowledge and practical skills to harness the power of AI in CRM driving superior customer experiences and business success. Let me know if you'd like further refinements!

    Objectives
    Understand the fundamentals of CRM and the role of AI in enhancing its effectiveness.
    Learn how AI-powered tools analyse customer data for actionable insights.
    Develop strategies for AI-driven customer engagement and retention.
    Explore the implementation of AI in CRM tools and processes.
    Create an AI-enhanced CRM strategy tailored to their organisation.

    Who Should Attend
    This course is designed for:
    Sales Marketing and Customer Service professionals looking to adopt AI in CRM.
    Business owners and entrepreneurs seeking innovative ways to manage customer relationships.
    CRM team members responsible for system upgrades and AI integration.
    Anyone interested in leveraging AI for customer engagement and retention.

    Course Outlines

    Day 1: Introduction to AI-Enhanced CRM
    Overview of CRM: Goals Benefits and Core Principles.
    The Role of AI in Modern CRM: Opportunities and Challenges.
    Understanding the AI-Driven Customer Lifecycle.
    Case Studies: Successful AI-Enhanced CRM Implementations.

    Day 2: Using AI for Customer Data and Insights
    Collecting and Analysing Customer Data with AI Tools.
    AI Techniques for Predicting Customer Behaviour and Preferences.
    Personalizing Customer Experiences Through Machine Learning.
    Practical Exercise: Using AI for Customer Segmentation.

    Day 3: AI-Driven Customer Engagement and Retention
    Chatbots and Virtual Assistants for Real-Time Customer Support.
    AI for Sentiment Analysis and Proactive Engagement.
    Strategies for Building Long-Term Customer Relationships with AI.
    Group Activity: Designing an AI-Powered Customer Retention Plan.

    Day 4: Implementing AI in CRM Tools and Processes
    Overview of AI-Integrated CRM Platforms
    Automating CRM Tasks with AI: Email Lead Scoring and More.
    Integrating AI with Existing Business Systems.
    Workshop: Hands-On Practice with an AI-Enhanced CRM Tool.

    Day 5: Developing an AI-Enhanced CRM Strategy
    Creating a CRM Strategy that Incorporates AI Technologies.
    Setting AI-Driven CRM Goals and Measuring Success.
    Overcoming Challenges in AI Implementation.
    Final Project: Presenting an AI-Enhanced CRM Strategy

    Updated on 15 May, 2025

    Job roles this course is suitable for:

    CRM Analyst , AI Customer Experience Manager , Data-Driven Marketing Specialist

    Course Location

    Show map Locations London United Kingdom

    About London Training For Excellence

    Empowering Professionals for Over a Decade

    London Training for Excellence is a leading provider of professional development programmes, established in 2013. For over eleven years, we have been committed to equipping individuals and organisations with the skills and knowledge they need to excel in today's ever-evolving business landscape.

    A Breadth of Expertise

    We offer a comprehensive range of training solutions across a diverse set of industries, including:

    • Artificial Intelligence (AI): Stay ahead of the curve with cutting-edge training on AI applications, machine learning and data analysis.
    • Contact Management: Learn best practices for building and nurturing relationships, managing communication workflows and leveraging technology to optimise your outreach efforts.
    • Engineering: Enhance your technical expertise and stay current with the latest advancements in various engineering fields.
    • Finance and Legal: Gain a deep understanding of financial concepts, legal frameworks and compliance requirements.
    • Human Resources: Navigate the complexities of HR practices, from recruitment and onboarding to employee relations and performance management.
    • Leadership and Management: Develop your leadership skills, communication techniques and team-building strategies.
    • Logistics: Optimise your supply chain operations and ensure efficient delivery of goods and services.
    • Marketing and Sales: Develop effective marketing strategies, hone your sales skills and drive business growth.
    • Oil and Gas: Gain specialised knowledge and skills relevant to the oil and gas industry.
    • Project Management: Master the art of project planning, execution and delivery to ensure successful project outcomes.


    Our Approach

    At London Training for Excellence, we believe in delivering high-quality, interactive training programmes that cater to diverse learning styles. Our experienced instructors are industry experts who combine theoretical knowledge with practical application.

    Flexible Learning Solutions

    We understand that busy professionals require flexible learning options. We offer a variety of delivery methods to suit your needs, including:

    • In-person training: provides more significant face-to-face interaction. In a classroom setting, attendees can connect in real-time. In-person training also offers more opportunities for group activities and interactive projects.
    • Online Courses: Our comprehensive online courses allow you to learn comfortably in your working environment.
    • In-Company Training: Tailor training programmes specifically for your organisation's needs and deliver them on-site for maximum impact and employee convenience.


    Investing in Your Success

    By investing in training and development with London Training for Excellence, you will gain the knowledge and skills necessary to achieve your professional goals and contribute to the success of your organisation. 

    Contact Us Today

    Let London Training for Excellence help you unlock your full potential and drive positive organisational change. Contact us today to discuss your training needs and explore how we can empower your workforce for the future.

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