Advanced Supervisory Skills

Course details

Course Introduction:
Enhance your supervisory skill set with advanced techniques for leading teams, improving productivity, and managing complex challenges in a supervisory role.

Course Outcomes:
Set objectives and targets to achieve the vision, mission and goals of an organisation
Apply the skills of leadership to enhance the supervisory role
Motivate people and build successful teams
Use verbal skills to influence people with a constructive outcome
Apply assertiveness skills to cope confidently with different people
Solve problems creatively and develop sound decision-making techniques
Increase effectiveness of their time management and stress control

Who Should Attend:
Senior and experienced supervisors who would like to develop into managerial responsibility
Supervisors who would like to develop into a more senior supervisory role
Senior supervisors who would like to refresh and develop their skills
Supervisors who would like to develop their practical and relevant skills and techniques
Senior team leaders
Senior project supervisors

Course Topics:
Setting Objectives and Targets

Where are you now and where do you want to be by when?
Plan and actions required to achieve these objectives
Improve organisational team and individual performance with quantifiable targets
Monitoring measuring and feeding-back results


Leadership

Vision roles and responsibilities of an inspirational leader
Qualities skills and commitment required
Adapting leadership styles to different situations
Overcoming the challenges of leadership


Motivation

Factors which motivate you and others
Achieving organisational goals with a motivated workforce
Increasing motivation to improve individual performance
Management skills required to motivate individuals and teams


Team Building

Characteristics of an effective team
Roles and responsibilities of individuals in the team
Building a strong team which delivers results
Delegating appraising evaluating coaching and mentoring skills for team building


Verbal Communication Skills

Structure simple messages using appropriate language and delivery
Listen attentively to ensure mutual understanding
Generate productive and open discussions to solve problems
Overcome the barriers to effective verbal communication


Influencing Skills

Analysis of factors which influence people
How to influence people without power and authority over them
Chairing and participating in meetings which produce results
Finding common ground and reaching agreement


Assertiveness

Characteristics and skills of assertiveness
Handling difficult people with confidence
Giving feedback and receiving criticism constructively
Responding appropriately to aggressive assertive and passive people


Creative Problem Solving and Decision Making

Analysis of causes symptoms and implications of a problem
Generating a range of creative solutions
Prioritising options against objective criteria to make a decision
Implementing decisions evaluating results and responding to feedback


Time and Stress Management

Prioritising and organising work according to goals
Eliminating time wasters
Identifying the causes and symptoms of stress
Planning and implementing your strategy to avoid burnout