- Duration: 5 Days
Course details
Overview:
This is a instructor-led course for system engineers and customers who will be involved with "Day2" support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support.
Objectives:
- After attending this course you should be able to:
- Identify the basic components and operations of the Unified CCE solution
- Configure and script a basic UCCE CVP deployment
- Implement business rules as they apply to scripting and routing in Unified CM
- Install a basic CCE VXML Solution
- Install, configure and run a CCE Outbound Option Campaign
- Describe how to support CCE
Content:
- Cisco Unified Contact Center Enterprise v10 Foundations
- CCE Configuration and Scripting Review
- Implementing Business Rules
- CCE VXML Solution
- UCCE Outbound Option
- CCE Support Considerations
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