With over 35 years of experience in urban development, this global leader specializes in the design, engineering, and construction of diverse city projects across four continents. Headquartered in London, it operates through offices in key locations, including Dubai, Abu Dhabi, Toronto, Cairo, Senegal, Riyadh, and Luanda.Its extensive portfolio includes high-rise towers, residential developments, villa communities, educational facilities, commercial hubs, and essential urban infrastructure. The company’s approach is driven by cutting-edge technology, sustainable practices across the value chain, and a diverse workforce that fosters trusted relationships and innovative solutions.
A leading global urban development company is seeking a training provider to deliver an in-house or venue-based training program on "Client Relationship Management" for a minimum of three deputy project managers. The number of participants may be increased if additional attendees are allowed under the minimum participant requirement.Training Objectives:The training aims to enhance participants' competencies in building and maintaining strong client relationships, focusing on behaviors and strategies that foster:Client trustSatisfactionLong-term collaborationKey Competencies to Develop:Building and maintaining strong client relationships is critical for project managers, as it directly impacts client satisfaction, trust, and long-term collaboration.Understand client needs and expectationsEstablish clear and transparent communicationDeliver on promisesBe proactive in problem-solvingDemonstrate professionalism and reliabilityAdd value beyond expectationsBuild personal rapportSeek and act on feedbackMaintain consistency post-projectFocus on win-win situations and divert attention from being claim-orientedProvide alternative solutions for unexpected situationsFocus on long-term relationships rather than short-term winsDesired Outcomes of These Behaviors:By demonstrating these steps and behaviors, project managers will:Build trust and rapport with clientsIncrease client satisfaction and loyaltyStrengthen professional reputation and open doors for repeat businessTraining Requirements:The training program should be conducted over three daysDelivery options include:In-house training at the company’s premisesAt the training provider's venueProposals must include:Detailed pricingTrainer qualificationsCourse contentAny minimum participant requirementsSubmission Guidelines:Interested training providers are invited to submit their proposals, ensuring alignment with the outlined competencies, objectives, and desired outcomes.
The purpose of the training is to enhance project managers' competencies in building and maintaining strong client relationships, focusing on strategies that foster trust, satisfaction, and long-term collaboration. It aims to equip participants with pract
- Location: United Arab Emirates, Dubai
- Created: Jan 14, 2025
- Deadline: Jan 24, 2025
- Industry/Sector: Construction
- Course level: Basic - Advance
- Trainees level: Deputy Managers
- Training venue: In-house or at your venue
- Tentative dates: TBC
- Timings: TBC
- Budget: Open to discuss the best proposal
- Duration: Preference would be for a 3 days course
- Course Category: Project Management