CRM – Customer Relationship Management Harley Oxford

Customer Relationship Management (CRM) and customer retention is a major factor behind the success of most organisations. There are many ways to manage your relationship with your customers and this course will teach you how to identify who your customers really are, analyse the key components of CRM, and understand how it integrates into your organisation.

This course includes:
  • Demonstrate an understanding of the terms and benefits of CRM on a company's bottom line
  • Analyse the different components of a CRM plan
  • Develop a checklist for readiness and success in CRM
  • Describe how CRM creates value for organisations and customers
  • Consider developmental roles that have the greatest impact on CRM

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CRM – Customer Relationship Management Harley Oxford
السعر: 276 درهم
709 درهم
  • مدة الدورة التدريبية: Upto 25 Hours
  • مواعيد الدورة: Part Time, Flexible

    تفاصيل الدورة

    Customer Relationship Management (CRM) and customer retention is a major factor behind the success of most organisations. There are many ways to manage your relationship with your customers and this course will teach you how to identify who your customers really are, analyse the key components of CRM, and understand how it integrates into your organisation.

    This course includes:
    • Demonstrate an understanding of the terms and benefits of CRM on a company's bottom line
    • Analyse the different components of a CRM plan
    • Develop a checklist for readiness and success in CRM
    • Describe how CRM creates value for organisations and customers
    • Consider developmental roles that have the greatest impact on CRM
    تحديث بتاريخ 08 June, 2021

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