Executive Secretary & PA هذه الدورة تدرس باللغة الإنجليزية

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Overview

This Executive Secretarial & PA Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a secretary or Personal Assistant. As you progress through each lesson you will learn how to become a skilled office admin, Secretary or PA in today’s technology-based offices.

Our Executive Secretary & PA Training offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are opened to anyone with an interest in the topic and give you access to world-class learning led by 1 Training International.

1 Training International works in partnership with NUS, so all registered 1Training learners can get an NUS Extra discount card, which gives you amazing discounts on thousands of products from the biggest companies.

Why should I choose 1Training?

• No Hidden Fees
• The price shown on Laimoon is for the whole course, including the final exam and free e-certificate.
• Accredited qualification
• Excellent quality video tutorials
• You'll be eligible for an NUS Discount Card
• Get one year's access to the course
• Get support by phone, live chat, and email
• Join our friendly online learning platform
• Our Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. So, you can access your course on Wi-Fi, 3G or 4G.

Description

Learn for less with 1Training discount courses online! You’ll love 1Training’s excellent quality, competitive prices, and first class learner support. With this excellent discount course you can expect professional qualification, which will enable you to enhance your CV in no time, and for less!

What skills am I going to get from this course?

• By enrolling to this course, you’ll become an expert in customer service and difficult customer handling.
• In this course, you’ll learn receptionist and telephone skills.
• This course will teach you how to produce standard documents and how to do the proof reading.
• Logging in to this course, you’ll learn master key Microsoft Office programs.
• Having this course, you’ll become masters of data management and record keeping.
• On completion of this course, you’ll gain the knowledge in appointment booking and interview arranging.
• At the end of this course, you’ll gain best management skills.

Course Duration: 

Learners will have 365 days access to their chosen course. The course is self-paced so you decide how fast or slow the training goes. If you need to extend your course access duration, it can be done at any time by extending your subscription.

COURSE CURRICULUM

1. JOB FUNCTIONS AND DESCRIPTION OF A SECRETARY & PA

• Job functions and Description of a Secretary/ PA

2. DIARY MANAGEMENT

• Diary Management
• Diary and Time Management with Outlook

3. BUSINESS REPORTS AND LETTER WRITING

• Business Writing Skills
• Introduction to Business Report Writing
• Exploring Reports
• How to Prepare for Writing
• Exercise Files: Business Report Writing

4. E-MAILS WRITING TIPS

• Introduction to Effective Email Writing
• Writing Email Messages
• Email Manners

5. HANDLING CONFIDENTIAL DOCUMENTS

• Handling Confidential Documents

6. SUCCESSFUL MEETING MINUTES

• Taking Minutes

7. NOTE TAKING

• Note Taking
• Exercise Files: Note Taking

8. DATA MANAGEMENT, RECORD KEEPING AND FILING

• Data Management & Record Keeping

9. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS

• Appointment Booking and Arrange an Interview

10. DELIVERING POSTAL MAIL

• Delivering Postal Mail

11. DICTATING

• Dictating

12. CUSTOMER SERVICE AND TELEPHONE HANDLING SKILLS

• Customer Service Basics Over the Phone
• Get the facts- ask the right questions
• Discuss Solutions- learning to listen
• Dealing with difficult customers
• Developing Inbound & Outbound Telephone Skills
• Hot Telephone Tips

13. ORGANISING A MEETING

• Organising a Meeting
• Exercise Files: Organising Meeting

14. BOOKKEEPING

• Introduction to Accounting
• Financial & Managerial Accounting
• Taxes

15. INVOICING/PETTY CASH

• Invoicing and Petty cash

16. DOCUMENT PROOFREADING

• Document Proofreading

17. TIPS FOR SPEED READING

• Tips for Speed Reading

18. MICROSOFT WORD

• Introduction to Microsoft Word
• First Step to MS Word
• Text Editing & Formatting
• Formatting Paragraph and Pages
• Creating Styles, Themes, Number and Bullets
• Columns & Tables
• Macros and Proofing
• Sharing and Reviewing Documents
• Modify Word Document
• Exercise Files: Microsoft Word 2016

19. MICROSOFT EXCEL

• Getting Started with Microsoft Excel
• Data Entering
• Creating Formulas and Functions
• Formatting
• Worksheet Views, Multiple Worksheets and Workbooks
• IF, VLOOKUP, and Power Functions, Security & Sharing
• Data Management, Data Analysis Tools
• PivotTables & Macros
• Exercise Files: Microsoft Excel 2016

20. MICROSOFT POWERPOINT

• Getting Started with Microsoft PowerPoint
• Working with Presentations & Slides
• Adding Pictures & Contents to Slides
• Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
• Preparing & Delivering the Presentation
• Reusing and Sharing Presentations
• Exercise Files: Microsoft PowerPoint 2016

How will I be assessed?

• At the end of the course learners will take an online multiple-choice question assessment test. This online multiple-choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.

• Upon successful completion of this course, all learners will be awarded a FREE e-certificate (PDF format), and can also pay only £19 to receive a printed version of the certificate if they wish.

What Certification am I going to receive?

Those who successfully pass this course will be awarded an Executive Secretary & PA Training Certificate. Anyone eligible for certification will receive a FREE e-certificatewith NO additional cost.
  تحديث بتاريخ 16 May, 2024