Diploma in Professional Receptionist هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

To improve your chances of gaining well-paid employment as a Receptionist, enrol on the Global Edulink Diploma in Professional Receptionist course. Developing your skills and gaining a formal, recognised qualification will impress existing and future employers and aid your career development.

Unlike many distance learning course providers, at Global Edulink we are dedicated to ensuring that you feel supported throughout your studies. Distance learning can be isolating if not delivered with adequate professional backing. By studying with us you will have access not only to all of the course materials you require (24 hours a day, 7 days a week, 365 days a year) but also to a supportive team to help develop your confidence and keep you motivated to learn and complete your course.

Your course is comprised of professionally-narrated e-tutorials, interactive quizzes and tests, plus a final exam. Step-by-step videos will help you to fully understand the course content and to be able to apply your new knowledge to real-life situations upon qualification.
 
Course content

The course consists of 70 hours of guided learning (all of which is online and available to access all day, every day – whenever is convenient to you) and is delivered in three units:

Unit 1: Developing customer service skills (including how to welcome guests correctly and professionally, how to create a powerful and positive first impression, how to handle difficult
customers, identifying customer needs and listening effectively);

Unit 2: Telephone handling and administrative skills (including database management, using Opera PMS V5 software for checking-in and checking-out guests and managing meetings including minute-taking);

Unit 3: Business communication skills (including producing business documents, technical writing skills, computing skills for Microsoft Word/Excel/Powerpoint/Outlook).

During your course, you will also be taught crucial job-finding skills such as CV, personal statement and cover letter writing and interview techniques to maximise your chances of securing gainful employment.

COURSE CURRICULUM

ADDITIONAL MATERIALS

• Course Materials Receptionist Training

MODULE: 01

• Professional Receptionist Training Course Objectives
• The 90: 90 Principle to create a powerful first impression
• Hot Telephone Tips
• Get the facts- ask the right questions
• Discuss Solutions- learning to listen
• Dealing with difficult customers

MODULE: 02

• Practice good telephone skills
• Managing database and company files
• Booking or Reservation procedure
• Deal effectively with security and safety issues
• Meeting Arrangements
• Successful Meetings & Minutes
• Organising a Meeting
• Arranging Business Travel and Accommodation

MODULE: 03

• Email Tutorial
• How to use Social Media to promote your company
• How to write a formal letter
• How to write Business Memo
• Business Writing and Memos
• Minute Taking
• Taking Minutes
• Microsoft Excel Tutorial
• MS PowerPoint Tips
• MS Word Tips & Tricks
• Microsoft Outlook

Assessment
At the end of the course, you will be required to sit an online multiple-choice test. Your grade will be assessed automatically and immediately so that you will instantly know whether you have been successful. Successful students will be awarded a Diploma in Professional Receptionist Training, which is a recognised qualification.
Benefits you will gain:
By enrolling in to this course, you’ll get:

• High quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• Includes step-by-step tutorial videos and an effective, professional support service.
• 24/7 Access to the Learning Portal.
• Benefit of applying NUS extra Discount Card.
• Recognised Accredited Qualification.
• Access Course Content on Mobile, Tablet or Desktop.
• Study in a user friendly, advanced online learning platform.
• Excellent customer service and administrative support.

 

  تحديث بتاريخ 19 March, 2024