عبر الإنترنت
GreyCampus ITIL® Intermediate Service Operations GreyCampus
  • مدة الدورة التدريبية: 8 ساعة إبدأ الأن
  • الجهة المُعتمِدة: PeopleCert
  • طريقة تقديم الدورة: عبر عرض الفيديو

تفاصيل الدورة

ITIL Intermediate Service Operation course by Greycampus will impart strong foundational knowledge required to pass the ITIL Service operation certification exam by Axelos. Moreover, this certificate will contribute towards the 3 credits for the ITIL Expert certification.

The main objective of the ITIL Service operation is to ensure effective and efficient delivery of IT services to the satisfaction of the customers. Service operation involves routine operational tasks, servicing user requests satisfactorily, timely resolution of service failures and efficient fixing of problems. These tasks are addressed by various service operation processes.

Components of the course:
  • Online video lessons
  • End of module quizzes to test your understanding
  • 2 Mock tests which simulate actual Axelos ITIL Intermediate Service Operation certification exam.
تحديث بتاريخ 25 November, 2018

المتطلبات

The participants require ITIL Foundation level certification or knowledge to take this course.

نبذة عن معهد GreyCampus

GreyCampus transforms careers through skills and certification training. We are a leading provider of training for working professionals in the areas of Project Management, Big Data, Data Science, Service Management and Quality Management. We offer live-online (instructor-led online), classroom (instructor-led classroom) and e-learning (online self-learning ) courses. Our growing suite of accredited courses is constantly upgraded to address the career enhancement goals of working professionals.

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