تفاصيل الدورة

Objective
  • Understand the importance of quality models and identify various quality concepts and frameworks used by quality gurusDiscover the success elements of Total Quality Management deployment (TQM)
  • Use TQM improvement tools to enhance customer satisfaction and improve processes within their organization
  • Describe various types of benchmarking tools and techniques to boost quality initiatives
  • Apply widely used improvement methodologies
Outline
Introduction to Total Quality Management (TQM) concepts
  • Definition of quality and quality models
  • History of quality
  • Defining TQM
  • TQM critical success factors
  • The relationship between ISO 9000 and TQM
  • Benefits of implementing a quality model
  • The cost of poor quality
  • Selecting the right model for your organization
  • The quality maturity ladder
The success elements of TQM
  • Customer driven quality
  • Plan, Do, Check, Act (PDCA) model
  • Eight-step problem solving methodology
  • Process thinking
  • Eliminating the non-value added
  • Management by facts and data
  • Continual improvement and Kaizen
  • Enhanced employee participation and decision making through idea generating systems
  • Employee reward and recognition
Improvement tools
  • What is a quality tool?
  • The seven quality control tools
  • Tree diagrams: how-how and why-why diagrams
  • Force field analysis
  • Affinity diagrams
  • Process mapping: 'the turtle'
  • Lean thinking
  • The seven types of waste in organizations
  • Visual management and the 5S program
  • Six Sigma
Benchmarking as a tool to improve quality and business processes
  • What is benchmarking? Why benchmark?
  • Levels of benchmarking
  • Pros and cons of different benchmarking approaches
Methodology for a continuous improvement process
  • The eight steps to achieve improvement
  • Critical success factors and common failure factors in TQM
تحديث بتاريخ 16 May, 2024

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